Job Description

The Role:

This is a key hire at Hill Fitness.

We're looking for a Sales & Operations Lead to sit at the centre of the business and own the day-to-day commercial flow, from first enquiry through to delivery, installation and after-sales support.

You'll work closely with the founder and our Install Lead, alongside the wider office and installation team, to ensure sales, scheduling and operations run smoothly as the business grows.

This role exists to take pressure off the founder by owning sales enquiries, customer communication and scheduling, helping the business operate in a more structured, scalable way.

You will effectively run the engine of the business by converting enquiries into revenue, coordinating deliveries and installs, and ensuring every customer has a smooth, professional experience.

A genuine interest in fitness, training or gym environments is important in this role. Our customers expect knowledgeable, confident advice, and the best people in this position enjoy learning about gym equipment, training setups and how different spaces are used in real-world training environments.

This role involves managing multiple moving parts at the same time, including sales enquiries, scheduling, customer communication and operational changes. The right person enjoys this pace, stays organised under pressure, and can keep several plates spinning without dropping standards.

This is a role with real responsibility from day one, and clear progression for someone who proves themselves.

About Hill Fitness:

Hill Fitness is a fast-growing gym equipment retailer and installer serving home gyms, commercial gyms and sports clubs across Northern Ireland and Ireland. We're known for quality products, honest advice and a no-nonsense, high-standard customer experience.

The business is entering its next growth phase, and this role is critical in building the systems, structure and standards to support that growth.

Key Responsibilities:

Sales & Customer Experience

Manage inbound leads via phone, email, website, social platforms and marketplaces Qualify enquiries and provide accurate, confident product advice Create, send and follow up quotes to convert enquiries into orders Own customer communication from first contact through to after-sales

Product Knowledge & Training (Core to the Role)

Become an expert across the Hill Fitness product range Learn specifications, pricing, use-cases and positioning in detail Understand how equipment is actually used in training, not just on paper Complete internal product training and pass structured product knowledge assessments Maintain extremely high standards of accuracy with no guessing or blagging Take pride in helping customers choose the right equipment for their goals, space and budget

Operations & Logistics

Schedule deliveries and installations efficiently Coordinate with drivers, installers and warehouse staff Ensure orders are picked, packed and dispatched correctly Handle issues calmly and professionally when plans change

Founder Support & Business Improvement

Own day-to-day sales flow, customer communication and scheduling Work closely with the founder to free up time for growth and strategy Coordinate planning with the Install Lead and installation team Support and strengthen existing office processes Identify inefficiencies and suggest better systems or ways of working

What We're Looking For:

Confident, professional communicator by phone, email and in person Highly organised with strong attention to detail Commercially minded and able to prioritise effectively Comfortable handling multiple priorities in a fast-moving environment Able to switch context quickly while staying accurate and organised Works well under pressure and keeps a level head when things get busy Takes ownership rather than waiting to be told Willing to learn the business inside-out Genuine interest in fitness, training, gyms or strength and conditioning Enjoys learning about gym equipment and training environments Cares about giving customers the right advice, not just closing a sale
Experience in sales, operations, logistics, retail, e-commerce or trade environments is a plus, but attitude, capability and work ethic matter more than CVs.

The Opportunity:

High-responsibility role with genuine ownership Direct exposure to how a fast-growing business operates and scales Structured progression as competence, product mastery and impact increase Regular performance and salary reviews tied to reliability, knowledge and results

Location & Hours:

Based at our Dromore warehouse and showroom

Tuesday to Friday: 9:00am to 5:00pm
Saturday: 10:00am to 2:00pm
Approx. 36 hours per week

Salary: 30,000 per year

There is clear scope for pay and responsibility to increase as the role develops and performance is proven.

How to Apply

This role is only open to serious applicants.

To apply, please submit:

Your CV A short cover letter explaining: Why this role appeals to you Why you want responsibility and ownership, not just a job Examples of relevant experience that demonstrate your ability to handle sales, operations or coordination in a fast-moving environment Your interest in fitness, training or gym environments

Applications without a cover letter will not be considered.

To confirm you've read the full job listing, please include the phrase "Product Expert" at the top of your cover letter or application.

Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

On-site parking Store discount
Application question(s):

This is a high-responsibility role. Only applications with a cover letter will be considered. Please confirm you have attached one. This role is based at our Dromore warehouse and showroom and requires daily on-site attendance. Is commuting here on a daily basis realistic for you? The working schedule for this role is Tuesday to Friday 9:00am to 5:00pm and Saturday 10:00am to 2:00pm. Are you happy to commit to this schedule on an ongoing basis?
Work Location: In person