Job Description

25 days annual leave (inclusive of up to 3 days December shutdown) o Buy or sell up to 5 days' leave o Two pension schemes o Private Medical & Dental Insurance o Life Assurance (4 x salary) o Save and share schemes o Electric/Hybrid car leasing o Cycle to work o Retail discounts o Continuous Professional Development o Annual Wellness Allowance
Be the connection that keeps our Business Development engine running smoothly
We're looking for an organised, proactive individual to support the teams within our Business Development & Sales function with the coordination, reporting, and systems management that underpin successful business winning.
Known internally as the Sales Operations Officer, you'll play a vital role in keeping our customer data accurate, our reporting on track, and our frameworks and portals managed efficiently. If you enjoy working across multiple priorities and take pride in getting the details right, this is a great opportunity to make a visible impact within a fast-moving, collaborative team.
What you'll be doing
In this role, you'll sit at the heart of our Business Development & Sales teams, keeping our day-to-day operations running smoothly and our data working hard for us. You'll make sure our CRM remains accurate and reliable, prompting opportunity owners to keep information up to date and resolving any gaps before monthly reviews.
You'll help monitor dashboards and reports, spotting patterns, errors, or missing details, and turning that insight into practical actions for the team. Working closely with colleagues across Marketing and Communications, you'll align customer-facing campaigns and events with our sales priorities, ensuring everything connects back to our broader business goals.
Your work will also extend to the operational side of business winning; helping to manage frameworks and portals, supporting opportunity triage, and representing the team in daily Gate Reviews. From preparing accurate reports to maintaining records and coordinating workflow, you'll provide the structure and consistency that keep our teams focused and effective.
Throughout, you'll build strong working relationships across MASS, using your communication skills, organisation, and discretion to support others, influence outcomes, and uphold our company values in everything you do.
What you'll bring
Essential

• Previous administration experience with excellent organisation and communication skills.
• Confidence working at pace and balancing competing priorities with discretion.
• Experience of working collaboratively as part of a team while managing tasks autonomously.
• Strong working knowledge of Microsoft Office applications.

Desirable

• Background in a sales or business development support role.
• Experience in the defence or government sectors.
• Familiarity with CRM platforms or sales reporting tools.

Who we are
MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential.
We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact.
Eligibility
Due to the secure nature of our work, you must be:

• A UK National, eligible to work in the UK, and
• Able to obtain and maintain a UK Government Security Check (SC) clearance.

Apply today to see how working for MASS could work for you!
Sales Operations Officer | Business Development Coordinator | Sales Support Specialist | CRM & Sales Administrator | Bid & Tender Support Officer | Sales Operations Coordinator | Frameworks & Business Support Officer | Business Development Support Executive | Proposal & Sales Operations Assistant | Sales & Pipeline Coordinator
About You
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About Us
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Skills Required