Job Description

Sales Order & Customer Service Advisor

Hours of work :

Monday to Friday 9.00am to 5.30pm

Job Purpose

The successful candidate will provide accurate and timely administration of customer accounts to facilitate the processing of sales orders to invoices and payment in an efficient and timely manner.

Main Duties

Creating and updating customer delivery information and requirements. Imputing and maintaining all customer and product pricing records. Liaising with sales reps, customers and despatch personnel to ensure accwurate and timely input of information to facilitate delivery requirements. Reviewing and acting order flows in line with existing stock levels and customer requirements. Recording all daily external contacts. Dealing with customer queries via phone & email Ensuring compliance with agreed customer service levels. Running daily/weekly/monthly reports etc. Any general administration duties

Essential Criteria

A minimum of 1 years' recent experience in an administrator role. Minimum of 5 GCSE's A-C including Math and English or equivalent. Computer literate, proficient on all Microsoft Office programs particularly Excel. An excellent communicator, both verbally and written and an ability to work on own initiative. Possess excellent attention to detail, able to work accurately and quickly. Must be well organised with the ability to prioritise tasks and respond promptly to queries. Have experience of working to targets/deadlines.

Westland Horticulture is an Equal Opportunities Employer

Job Types: Full-time, Permanent

Benefits:

Canteen Casual dress Employee discount Free parking On-site parking Store discount Unlimited paid holidays
Work Location: In person