Job Description

Join Fit Out UK:

Embark on a rewarding journey with Fit Out UK, where your skills, ideas, and passion are valued. Come help us build exceptional spaces and create memorable experiences.

Who are we?

At Fit Out UK

, we're not just transforming spaces; we're shaping experiences. With a passion for excellence and an unwavering commitment to quality, we are a premier provider of bespoke interior fitouts across the United Kingdom.

Who We Are:

We're more than just a construction company; we're innovators, designers, and creators of exceptional spaces. From commercial offices to retail environments, hospitality venues to residential properties, our diverse portfolio reflects our dedication to craftsmanship, innovation, and client satisfaction.

Our Mission:

Driven by a desire to exceed expectations, we blend creativity with expertise to deliver tailored solutions that resonate with our clients' visions. Our collaborative approach ensures that every project is not just built, but crafted, with meticulous attention to detail and a relentless pursuit of perfection.

Role Overview:

The Sales Order Processing and Customer Service Supervisor supports the Manager by overseeing day-to-day team operations, ensuring that orders are processed accurately and customer service standards are met. This role acts as the link between management and the administration team, providing guidance, monitoring performance, and resolving issues as they arise.

Roles and responsibilities include but are not limited to:

Roles and responsibilities include but are not limited to:

Sales Order Processing

Support the end-to-end order processing workflow from order to deliver and invoicing. Supervise the daily workflow of the order processing team. Check and approve orders, ensuring accuracy, timeliness, and compliance with SLAs. Escalate complex order or delivery issues to the Manager. Support cross-department collaboration with account management, warehouse, and logistics.

Customer Service Support

Act as the first point of escalation for customer service queries within the team. Ensure all queries are handled promptly and professionally through solution-focused service. Support the Manager in monitoring KPIs and service level agreements. Provide feedback on recurring issues to help improve processes.

Team Leadership

Allocate tasks and monitor workloads within the administration team. Train and mentor team members on processes, systems, and service standards. Track team performance against objectives and report findings to the Manager. Promote a positive, customer-focused team environment. In the absence of the manager, the ability to cover and support where required.

Process and Systems

Ensure team members are using systems correctly and efficiently. Identify day-to-day operational bottlenecks and propose solutions. Assist the Manager in implementing process improvements.

Skills:

Previous experience in a supervisory or senior administration role. Strong organizational and communication skills. Ability to guide, coach, and motivate team members. Attention to detail with strong problem-solving ability. Proficient in Microsoft Office and order processing systems.
Working pattern: 5 days out of 7, 8am-5pm

Ready to shape the future of interior fit-outs? Apply now and be part of our exciting team at Fit Out UK!

Fit Out UK, are an equal opportunities employer, our policy is that no current or prospective employee, or third party, will receive less favourable treatment on the grounds of their race (including nationality, ethnicity or national origin), religion or belief, sex, marital status or civil partnership, gender reassignment, sexual orientation, pregnancy and maternity, age or disability. We recognise the nine protected characteristics of the Equality Act 2010 and are committed to applying the provisions of the Act in full, in all areas of our business.

Should you require any further information or support please contact us directly.

Job Type: Full-time

Pay: 30,000.00-32,000.00 per year

Benefits:

On-site parking
Experience:

Customer service: 1 year (preferred) Supervising: 1 year (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person