Job Description

Relevant estate agency sales progression experience is essential to apply for this role
This is a fully remote, self-employed, commission based role, where you can choose your desired case-load/volume of work

As an operationally critical part of our business the Sales Progression Team have primary responsibility for ensuring that our estate agent clients and their valued customers have the best possible service and experience throughout the sale and conveyancing process and reach the point of exchange of contracts and completion as quickly and as smoothly as possible.

Core responsibilities:

? Adhere to our structured workflow processes and operational standards

? Maintain professionalism at all times and care deeply about our clients and making a real difference through providing a first-class service led approach

? Build trust and grow relationships with all relevant parties involved in the process

? Managing the progress of transactions from the point of instruction through to completion

? Proactively chasing solicitors/legal conveyancers for task and milestone updates throughout the duration of the transaction and managing the inputting of accurate progress information into our system

? Providing informed reassurance and guidance to sellers and buyers throughout the process

? Ensuring that agents and clients are kept well informed of progress and any critical issues are escalated and/or handled professionally and appropriately

? Delivering excellent customer service at all times; promptly and professionally

? Establishing, tracking and reporting key milestones and providing appropriate updates, plus taking appropriate action when required to help expedite issues

? Maintaining relevant information to appropriate reports and within our online sales progression tracker (client portal) with attention to detail

? Proactively calling buyers, sellers and estate agent clients on a weekly basis (or at the agreed cadence) and keeping notes updated appropriately on our online sales tracker

? Being an advocate and wanting a broader interest in shaping our ongoing success

? Understanding and adhering to routine processes and ad-hoc matters as they arise

? Attend occasional meetings and be open to additional learning and performance training, as maybe required to support out continuous improvement initiatives

You will be/have:

? Personable, highly organised and confident (not shy to pick up the telephone when required)

? Self-motivated with a strong bias-for-action and an ability to use own initiative

? Professional and clear communication skills (verbal and written)

? Proactive, with a natural sense of urgency

? Exceptional attention to detail in all tasks, including keeping our sales tracker accurately and regularly updated

? Strong customer service skills with a high degree of empathy and resilience. A genuine desire to to help buyers and sellers navigate ambiguous and stressful situations that can arise in the home buying transaction process

? Ability to maintain a cool, calm and positive attitude, even with anxious buyers/sellers

? Experience working within a professional working environment

? Computer/IT literate (Email, MS Word, Excel etc)

? Ability to multi-task and prioritise more urgent tasks where necessary

? Someone who cares deeply about people, has a kind nature, and is flexible to the needs of the role

Role Specific Competencies:

Strong organisational skills Natural relationship building skills A natural problem solver - you don't sit on issues, you actively seek to solve them Resilience, diplomacy and strong initiative Reliability (when we say we will do something, we do it) Proactivity (a strong bias-for-action) Details focussed, especially in maintaining our online sales tracker Process driven (ability to take a structured approach) A good phone manor and ability to write clear and well structured emails/notes etc Flexible when needed - we act as a team! Friendly, approachable and caring - as we are too!

Desirable:

Knowledge of conveyancing processes and broader estate agency sales process. Experience in liaising with solicitors and estate agents. Ability to work independently and manage your own workload. Project management and organisational skills.

Benefits:

Flexible working hours - within reason one can manage their own time (Mon-Fri). Remote working - work from anywhere, or hybrid at our office in Bishop's Stortford, Hertfordshire. Competitive commission-based pay. Opportunity to work with a growing, caring and supportive team. We fund training for staff for Level 3 Certificate in Sales Progression with an Ofqual Regulated provider and provide enhanced support from our in-house team of property experts, including our experienced in-house conveyancer.
Job Types: Full-time, Freelance

Pay: 12,000.00-32,000.00 per year

Benefits:

Flexitime Work from home
Application question(s):

What are 3 qualities that you believe make an excellent sales progressor? How much experience have you gained specifically in residential property sales progression? In your professional life, what is your proudest achievement to date? How much experience have you had in estate agency sales progression, mortgage progression, or legal conveyancing?
Work authorisation:

United Kingdom (required)
Work Location: Remote