Job Description

We are looking to attract a talented, strong Manager with lots of drive and good leadership skills to support our staff and learners as our

Employer Engagement Manager/Operations Manager

to engage with current and new employers within the childcare/Early years, Hairdressing and Beauty Therapy Industry plus digital courses as well as staff and learners.

This role will be hybrid.

The role will involve driving. You will be required in the academy three days per week and out visiting employers/events two days per week but

this may change due to the business needs.

Salary

: to be discussed

Responsibilities

Achieving targets to include sales and enrolment targets and other monthly KPI's Regular contact with current employer base and new employers Monitoring health and safety adequacy Carrying out 6-monthly satisfaction surveys Documenting all employer contact on CRM system Inducting and enrolling apprentices (remote and on-site) inducting and enrolling study programme learners Inducting and enrolling adult learners Organising and reviewing meetings with our Employers Creating a monthly newsletter for employers and learners organising guest speakers for learners taking control with marketing/liasing with our ad accounts manager taking weekly videos/photos of classes in action/interviews/success stories visiting job centres/events/high schools throughout Birmingham helping develop new courses Carrying-out satisfaction surveys following induction Carrying-out IAG/progression sessions close to the end of apprenticeship programmes Regular communication with apprentices on 'break in learning' Regular communication with education staff to 'traffic light' and action issues with apprentices Documenting all contact with apprentices on CRM system Monitor sales staff/weekly meetings to be held and targets set and monitored Staff one to ones/probation reviews/appraisals monitoring day to day operations - meetings with staff/learners/parents/employers where needed

Skills

Some sales/customer service experience as well as strong organisational and administrative skills are required for this role. We are looking for a professional and friendly individual with the following skills:

Target focused Experience working with another College/training academy An understanding and experience with working with learners/employers in education Good IT and typing skills Verbal and written communication skills Professional personal presentation Organisation and attention to detail Initiative Reliable work ethic marketing/social media experience

The role will involve driving.

Experience

Essential:

Must have experience working for educational institutes working within sales, preferably recruiting learners and gaining new business with employers. Must have management experience and be a strong leader.
Desirable:

Experience in a role working towards targets and prioritising workloads.

Job Benefits

free parking.

Job Types: Full-time, Permanent

Pay: 30,000.00-36,000.00 per year

Benefits:

On-site parking
Schedule:

8 hour shift Day shift No weekends
Education:

A-Level or equivalent (preferred)
Work Location: Hybrid remote in Birmingham B5 7UB

Application deadline: 20/06/2025
Reference ID: Apprenticeship Recruitment Consultant - Employer liaison