Job Description

Merrithew & Align-Pilates

are seeking a

Internal Sales Representative

is responsible for managing and converting inbound sales enquiries, supporting assigned customer accounts, and driving revenue through consultative selling and proactive follow-up. This role owns the sales process from initial enquiry through to order completion, providing product guidance, preparing quotes, closing sales, and ensuring a seamless customer experience.

The Internal Sales Representative works closely with Sales Managers, Operations, and Customer Service to ensure accurate execution, strong pipeline management, and consistent delivery across key customer segments including studios, fitness clubs, hospitality, and wellness partners.

This position is ideal for a commercially minded, detail-driven professional who enjoys selling, problem-solving, and being a reliable internal partner to the broader sales team.

Key Responsibilities

Internal Sales & Account Management

Manage inbound sales enquiries from website, marketing campaigns, events, and referrals Manage assigned customer accounts and territories as required Qualify customer needs and recommend appropriate Merrithew and Align-Pilates solutions Prepare and present quotes, product configurations, and pricing options Proactively follow up on quotes and opportunities to close sales Identify upsell and cross-sell opportunities where appropriate

Sales Pipeline & CRM Management

Maintain accurate and up-to-date records of opportunities, quotes, and orders in the CRM Manage a live pipeline of opportunities, ensuring timely follow-up and progression Re-engage inactive leads and past customers to generate repeat business Escalate and hand over larger or more complex opportunities to Sales Managers when required

Order Processing & Sales Operations

Process sales orders accurately, ensuring correct product selection, pricing, and customer details Coordinate with Operations, Logistics, Finance, and Customer Service to support order fulfilment Track order status and communicate updates to customers as needed Support sales documentation, contracts, and internal reporting

Customer Experience & Brand Representation

Deliver a professional, consultative experience aligned with Merrithew's premium brand Build trust with studio owners, instructors, and fitness professionals Respond promptly and professionally to customer enquiries Ensure consistent follow-up and attention to detail throughout the customer journey

Performance & Continuous Improvement

Meet or exceed individual sales targets, conversion rates, and response time KPIs Identify opportunities to improve internal sales processes and CRM usage Share customer feedback and insights with Sales and Marketing teams Maintain strong knowledge of Merrithew and Align product ranges

Qualifications & Skills Required

2+ years' experience in internal sales, inside sales, account management, or sales support Proven ability to manage inbound enquiries and close sales Strong organisational skills and attention to detail Excellent verbal and written communication skills Experience using CRM systems (Salesforce, Sage, HubSpot, or similar) Ability to manage multiple opportunities in a fast-paced environment

Preferred

Experience in Pilates, fitness, wellness, or boutique studio markets Familiarity with quoting, order processing, and sales operations Consultative or solution-based selling experience Comfort working to sales targets and performance metrics

Key Attributes

Sales-driven with a customer-centric mindset Highly organised, reliable, and detail-focused Confident communicator with a consultative selling approach Collaborative team player who supports shared goals Genuine interest in health, movement, and wellness

What Success Looks Like in This Role

Inbound enquiries are converted efficiently into sales Quotes are accurate, timely, and consistently followed up Orders are processed correctly and on time Customers receive a high-quality, professional experience Sales operations run smoothly and support overall revenue growth
Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Work Location: In person