Job Description

About Us:

Engage has been a trusted provider of independent consultancy and management services to the UK self storage industry since 2009. With over ten years of experience, we specialise in helping both existing operators and new start-ups successfully navigate the self storage market. Our comprehensive expertise spans all aspects of the industry, from finance to marketing and sales, enabling us to develop and manage highly profitable self storage facilities. We pride ourselves on offering tailored solutions that meet the diverse needs of our clients, whether they are established businesses or new entrants looking to make their mark. At Engage, we offer a competitive bonus scheme to recognise and reward our team's contributions to our clients' success.

Role Overview:

Engage is seeking a

Sale Representative

to join our dynamic team. In this hybrid role, you will be responsible for managing and converting incoming sales enquiries, providing exceptional customer support, and contributing to the growth of our clients' self storage businesses. You will be required to work from home, and in our Nottingham-based sales team office when required. There may also be occasional work from one of our storage facilities throughout the training period and to visit as new clients come on board.

This role also includes remote facility management responsibilities, including invoicing, debt management, complaint handling, and setting up contracts -- ensuring smooth operational oversight of storage sites and enhancing the customer experience.

Key Responsibilities:

Handle incoming sales enquiries via phone, email, and chat Convert leads into customers by recommending appropriate storage solutions Provide high-quality support for existing customer accounts Maintain accurate records using CRM systems to track enquiries and follow-ups Collaborate with the consultancy team to refine sales and service strategies Remotely manage storage facilities, including: Generating invoices and handling payments Managing outstanding accounts and debt follow-up Handling customer complaints professionally Setting up customer contracts and ensuring documentation is complete

Qualifications:

Previous experience in sales or customer service (call centre experience desirable) Strong communication and interpersonal skills Excellent organisational and multitasking abilities Proficiency in CRM systems and basic office software Flexibility in working patterns to support customer and operational needs Experience in the self storage industry is a plus but not essential

Why Join Us?

Joining Engage means becoming part of a company with a wealth of expertise in the self-storage industry. You'll gain valuable experience in both sales and operations while contributing to our clients' success. We offer a supportive and flexible work environment, along with the following benefits:

Staff EAP Sick Pay Company Events Store Discounts Sales Commission Flexible/Home Working

Job Types:

Full-time, Permanent

Pay:

25,500 per year

Additional Pay:

Bonus scheme

Benefits:

Company events Employee discount Health & wellbeing programme Sick pay

Schedule:

8-hour shift

Experience:

Sales: 2 years (preferred)

Work Location:

Remote

Reference ID:

Sales Representative

Expected Start Date:

1/7/25

Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Employee discount Health & wellbeing programme Sick pay
Schedule:

8 hour shift
Experience:

Sales: 2 years (preferred)
Work Location: Remote

Reference ID: Sales Representative
Expected start date: 01/07/2025