Job Description

As the Hotel Sales & Reservations Manager, you will take ownership of all sales and reservations operations -- from managing enquiries and group bookings to identifying and securing new business opportunities. You'll work closely with the General Manager, Accor, and Mitchells & Butlers teams to maximise occupancy, revenue, and guest satisfaction. Your role combines strategic thinking with hands-on delivery: managing daily reports, ensuring accurate stock levels, and actively seeking out local corporate partnerships to grow our client base.


WHAT'S IN IT FOR ME?


Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers. A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered. 20% discount across all off our brands for up to 5 friends and family. Discounts on gym memberships. Team Socials - work hard, play hard!
On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.


WHAT WILL I BE DOING? AS SALES & RESERVATIONS MANAGER, YOUR RESPONSIBILITIES WILL BE:


Reservations Management


Oversee and respond to all incoming reservation and sales enquiries (phone & email)
o Manage daily reports (STR, pick-up, etc.) to monitor and optimise performance o Handle group bookings, ensuring alignment with revenue and pricing strategies


Maintain room stock balance and availability across all channels Collaborate closely with revenue management to implement pricing and sales strategies
Sales & Business Development


Respond to RFPs via Accor sales portals Proactively contact and follow up on local corporate sales leads Conduct regular local business visits and meetings to develop new relationships

Maintain clear, consistent reporting on sales activity and performance Contribute to regular hotel management and revenue meetings Support additional business development projects and initiatives
WHAT YOU'LL BRING TO THE ROLE:


Proven experience in a similar role within hospitality (hotel or corporate sales/reservations) Self-motivated, results-driven, and proactive in finding and converting opportunities Excellent time management and ability to prioritise effectively A positive, collaborative team player with strong communication skills * Confident in using hotel systems, Excel, and Accor/M&B platforms.