Job Description

NO CONTACT FROM RECRUITMENT AGENCIES

About Us

SMP SECURITY is a

leading UK manufacturer of high-security safes and secure storage solutions

. With decades of experience in the industry, we are trusted by businesses and individuals nationwide for our quality products, expert knowledge, and reliable service.

We are currently looking for a professional and detail-oriented

Sales & Service Admin Assistant

to join our team and support both our sales and service departments.

Role Overview

This important role involves providing administrative support, handling customer communications, and ensuring the smooth operation of our internal processes. You'll need to be IT-proficient, highly organised, and confident when dealing with customers over the phone.

Key Responsibilities

Provide day-to-day admin support to the sales and service teams Professionally handle inbound and outbound customer calls Process orders, invoices, and service documentation Maintain and update internal databases accurately Schedule and coordinate service appointments Assist with reporting and internal communications Respond to customer queries via phone and email Carry out general office duties as required

What We're Looking For

Strong IT skills, including Microsoft Office and email systems Excellent telephone manner and communication skills Exceptional attention to detail Highly organised and reliable Able to work independently and manage time effectively Previous experience in an administrative or customer service role (preferred) A positive, team-focused attitude

What We Offer

Supportive and collaborative working environment Opportunity to grow within a respected UK manufacturing company Full training provided
Job Type: Full-time

Pay: From 25,000.00 per year

Work Location: In person