Job Description

Sales & Service Apprentice - Customer Service L2 & Sales Executive L4

We're ERIKS - a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make "industry work better". You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we're proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull - wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we're committed to building a community - it's the people you work with, it's the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can't do it without you!

About your Apprenticeship

As a Sales & Service Apprentice you will be learning & working to become the voice and face of ERIKS UK&I. You will be working within one of our busy service centres, communicating with our customers on a day to day basis via telephone, email and sometimes face to face visits. You will be working alongside our experience Sales & Service Advisors, Team Leaders and Managers who will help you understand what we do, how we do it and why we do it. Some of tasks and duties you will be doing are:

Initiating, developing, and maintaining customer relationships this could be over the phone, via email or face to face

Establishing customer requirements

Preparing, submitting, and following up customer quotations

Order processing

Your apprenticeship will be with BMS Progress Training, based in Warrington, your education will be a mix of face-to-face and virtual learning throughout the duration of your apprenticeship. Accommodation, meals, and travel is provided and paid for by ERIKS UK&I during face-to-face learning sessions.

Experience

As an apprentice joining ERIKS UK&I, we are not expecting you to have knowledge or experience of working in a similar environment or similar role. We are looking for people who adopt the same values as we do, who we are wanting to learn and develop their skill set, be a team player and take pride in your work and achievements. You will also be joining a leading industrial service provider - you may not know us, but you will certainly know our clients!

If you have a keen interest in all things business, administration and/or sales, this role could be perfect for you! This is a fantastic opportunity to join a dedicated team, and further your customer service and sales career.

You will also have regular team meetings, explore different parts of the business and learn from industry experts with your fellow apprentices, and build a community to share best practices, experiences and have people to lean on who are going through the same or similar experiences to you.

As well as gaining professional experience, you will also gain personal development and independence.

Entry Requirements

5 GCSE's including English and Maths (Grades 9-4 or A*-C) or equivalent

Duration

36 months

Locations

Leeds

This role will be office based 5 days per week

Benefits & Extras

25 days plus bank holidays annual holiday entitlement Ability to purchase an additional 5 days holiday subject to scheme rules Contributory Pension Scheme Bike to Work Scheme Life Assurance Up to 1 day's paid leave to concentrate on your wellbeing A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including: Unlimited mental health support from qualified mental healthcare professionals 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you Six 1-2-1 nutritional video consultations per year Six 1-2-1 digitally delivered personal training sessions per year 360 Wellbeing Score -- take just four short assessments to get your score and unlock six?1-2-1 lifestyle coaching sessions per year Physiotherapy -- eight sessions a year shared between you and your partner Medical second opinions Savings and discounts for savings on weekly costs On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing Company Sick Pay from day 1 Long service recognition Free unlimited access to LinkedIn Learning Free ERIKS Branded workwear Free Eye tests
ERIKS are an equal opportunities employer

Job Type: Apprenticeship

Pay: 23,566.40 per year

Benefits:

Additional leave Company pension Cycle to work scheme Free parking On-site parking Referral programme Sick pay
Application question(s):

Have you been referred by an ERIKS employee? If so, please provided their full name
Licence/Certification:

Driving Licence (preferred)
Willingness to travel:

25% (required)
Work Location: In person