Job Description

Reconomy

is an international circular economy specialist that combines technology, skills and incredible people to build sustainability 'loops' that create circular opportunities for businesses.

We do this through a tech enabled, people-powered approach that helps our customers better manage their resources, reduce waste, optimise their supply chains, and contribute in a meaningful way towards the circular economy.

Ecofficiency

is a Reconomy brand operating within the 'Recycle loop', we are a leading nationwide provider of outsourced waste management and recycling services, and we evolved on the concept of delivering more value whilst creating less impact on the environment.

Job Summary

Are you passionate about delivering excellent customer service? Whether you've gained experience in an office, retail, or hospitality environment, we want to hear from you! We're looking for a dedicated individual who excels in customer relations, communication, and problem-solving to join our team. This role is perfect for someone with strong interpersonal skills and a desire to help customers.

As

Sales and Service Coordinator

at

Ecofficiency

, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders.

Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future.

As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be willing to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly.

It's important that you work well under pressure and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer's Service Level Agreements.

Additional information:

Working hours are 42.5 per week, Monday to Friday, 8am-5pm or 8:30am-5:30pm with half an hour for lunch & 2x 15 Minute breaks. You will work full-time in the Doncaster office, so will need to live within a reasonable distance to travel to DN9 3GA. Customer Service Coordinator is a job title used for advertising purposely only, the internal job title is Sales and Service Coordinator.

Please note:

This is an office based role with some hybrid working available after probation

Job Types: Full-time, Permanent

Pay: 27,845.00-27,846.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme Store discount
Schedule:

Monday to Friday
Work Location: In person