Job Description

Sales & Showroom Coordinator

Kingston-on-Thames

Full-Time

Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well-made clothes. We now have more than 70 stores and a thriving website, and the business continues to grow.


Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience - nothing is too much trouble.

Responsibilities:

Customer Service

Act as the first point of contact for wholesale clients, managing enquiries via email and phone. Process wholesale orders accurately and efficiently using our order management system for WS prime and off price customers. Monitor order status, shipping timelines, and resolve any delivery or invoicing issues. Maintain up-to-date client records and ensure all account details are accurate. Liaise with logistics and warehouse teams to ensure timely dispatch and delivery.

Showroom Coordination

Support the setup and presentation of seasonal showrooms for buying appointments. Coordinate showroom schedules and manage bookings for internal and external teams. Ensure the showroom is well-maintained, stocked, and visually aligned with brand standards. Assist sales team during market weeks and buying appointments, providing product information and administrative support.

Sales & Operations Support

Assist with compiling seasonal line sheets, order forms, and sales tools. Track sample inventory and manage sample returns post-market. Support the wholesale team with reporting, data entry, and sales analysis. Help onboard new wholesale accounts and ensure smooth integration into systems.

Key Skills & Experience:

Broad knowledge / understanding of the clothing industry and trading environment. Ability to work under pressure / timeline. Self-motivated and motivating. Commercial awareness. To be numerate and proficient in the relevant IT programmes. Strong communication and presentation skills. Good organisational skills. Confident comminutor & presenter.

PC Skills

Microsoft Word, Excel, Power Point, Outlook and Illustrator at an elevated level.


Ability to create pivot tables, V look ups and analyse data.

Qualifications

Educated to degree level or professional equivalent.

Experience

Previous experience in wholesale, customer service, or showroom coordination (1-2 years preferred). Strong organisational and multitasking skills with attention to detail. Excellent communication and interpersonal abilities. Proficiency in Excel and order management systems (e.g.,Nu order Zedonk, JOOR, or similar). A proactive, team-oriented attitude with a passion for delivering great service.
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