Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL Workplace Management (WPM) UK/I

Sales & Solutions Lead (Director)



Role Introduction

Workplace Management Services (WPM) is the specialist FM, engineering and soft services division of JLL. The position requires someone to lead the entire sales solution process from prospecting through implementation, with key responsibilities being:

Building custom solutions and staffing models for engineering and integrated IFM opportunities in the UK/I.

Coordinating cross-functional teams to develop winning proposals

Managing the RFP process and client negotiations

Maintaining competitive intelligence and market knowledge

Achieving specific win rate targets ( >40% for new business, >80% for expansions, >95% for renewals)



The role demands 10-15 years of M&E and IFM solution selling experience with a proven track record of exceeding 1M CI annual sales targets



Core Accountabilities

Strategic Sales LeadershipUltimate accountability for prospecting, generating, and solutioning M&E (Mechanical & Electrical) and IFM (Integrated Facilities Management) opportunities from inception to implementation

Partner with senior leadership (Head of Sector, Growth and Value Director) to drive business growth

Solution Development & CoordinationBuild custom teams to develop staffing models, savings projections, and technology offerings

Create compelling M&E value propositions for client presentations

Coordinate integrated solutions across multiple service lines



Client Engagement & Relationship ManagementLead client-facing activities including site tours and "yellow pad" sessions

Understand and diagnose client requirements to customize solutions

Engage internal subject matter experts throughout the client journey



Financial & Commercial ManagementOwn pro forma development during RFP negotiations

Manage portfolio cost modeling and financial pricing models

Handle operational costing including resources, IT, mobilization, and fleet

Partner with legal/commercial teams on final agreements



Business Intelligence & Market KnowledgeMaintain current understanding of competitive landscape and market conditions

Stay updated on organizational capabilities, systems, and processes

Leverage data from previous pursuits to develop market intelligence

Identify additional growth opportunities during RFP processes



Process & Performance ManagementUtilize CRM systems (Salesforce) for pipeline management

Follow established sales protocols while supporting process improvements

Participate in monthly pipeline calls and share best practices

Coordinate with Solutions Teams, BDMs, and Pricing Managers

Key Performance Measures:

Drive profitable YOY sales growth in technical M&E solutions

Collaborate effectively to achieve team and firm objectives

Coordinate solution resources across geographies for quality proposals

Lead solution processes with subject matter experts to create competitive offerings

Ensure financial viability and operational readiness for client requirements

Facilitate smooth operational handoffs with transition and account teams

Support account mobilization and maintain positive client relationships

Design enterprise-level M&E solutions including organizational structure and transition planning

Identify and mitigate risks in pricing, mobilization, and delivery

Develop go-to-market strategies with clients for M&E service delivery

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.