Job Description

Sales Supervisor

Location: Tipton

Driving change and growth:

APECS are a fresh force shaking up the security game with high-end, innovative lock solutions that don't just meet expectations--they smash them. With our team of industry experts, we deliver rapid, reliable, and affordable solutions, creating peace of mind with every turn of the key. We're here to disrupt the industry, one lock at a time--and now we're looking for a Sales Supervisor to help keep our commercial engine running at full speed.

What's expected of you?

We're looking for a confident, detail-driven Sales Supervisor to take ownership of our sales support function. You'll be managing the day-to-day operations of our sales administrators, keeping processes sharp, customers happy, and performance high. From monitoring inboxes to driving callouts, you'll lead by example and keep the team moving forward.

Key Responsibilities:

Team Leader:

Manage and support the sales admin team day-to-day, ensuring resources are in the right place at the right time.

Inbox Monitor:

Keep on top of shared inboxes, making sure customer queries are actioned quickly and accurately.

Hands-On Support:

Step in to cover holidays or assist during busy periods, keeping service levels consistent.

Customer Champion:

Drive outbound callouts by creating call sheets and ensuring customers receive regular, proactive contact.

Account Manager:

Oversee pre-order and key account customers, maintaining strong relationships and ensuring their needs are always met.

Template Creator:

Develop customer and sales templates that make communication clear, consistent, and professional.

Process Improver:

Identify gaps, streamline workflows, analyse recurring issues, and lead corrective actions to boost efficiency.

Performance Manager:

Carry out 1-2-1s and appraisals to support, coach, and develop your team.

Reporting Pro:

Lead monthly meetings and produce reports on sales activity ensuring the wider team has clear visibility.

What you'll bring to the table:

Sharp attention to detail with a proactive approach to problem-solving.

Experience supervising and coaching a team.

A strong work ethic and the drive to increase performance and sales.

The ability to multitask and prioritise under pressure.

Clear communication skills and a collaborative mindset.

Benefits:

24 days holiday

Bank holidays and Christmas shut down

Duvet days

Company pension

Company outings

Reduced price gym membership

24/7 employee assistance programme

Bright HR benefits package

Free parking

Job Types: Full-time, Permanent

Work Location: In person