Job Description

Position Title

: Sales Support Administrator

Location

: Mirfield, West Yorkshire. On Site position

Fixed contract

: Contract term for 12 months to cover maternity leave.

Working Hours

: Monday to Friday 8:30am to 4:30pm

Overview

Flokk, a leader in workplace seating solutions, is looking for a sales support administrator to join our team. We are looking for someone with a passion for delivering exceptional customer experiences, managing sales processes with accuracy, and collaborating across teams to drive operational success.

Key Responsibilities:

Prepare accurate and timely sales quotations in response to internal sales team requests and direct customer inquiries. Maintain quotation records, monitor status, and follow up as needed using the CRM systems. Process incoming orders, ensuring all order data is correctly captured in the ERP system, and liaise with internal stakeholders to ensure smooth fulfilment. Handle customer service queries relating to order entry, lead times, changes, and cancellations professionally and efficiently. Manage the preparation and dispatch of product samples, coordinating correct product selection, packaging, and courier arrangements. Collaborate closely with the sales team, production planning, and dealers to maintain accurate communication and resolve any issues impacting service delivery. Contribute to maintaining high standards of data accuracy across CRM (e.g.,SuperOffice) and ERP platforms. Provide administrative support to the Internal Sales team, including preparation of reports and documentation

.

Requirements

Proven experience in customer service or sales administrative role, preferably within a sales environment. Strong customer- centric mindset and organisational skills with the ability to manage multiple tasks effectively. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential; familiarity with CRM software is advantageous ( e,g SuperOffice), with the ability to manage and maintain accurate sales data Attention to detail and a commitment to delivering high-quality work. Excellent commercial acumen with a clear grasp of business priorities and the operational impact of sales support A proactive attitude towards problem-solving and improving processes. A strong customer service orientation with a friendly demeanour.

What we offer:

Company Pension Employee Assistance Programme with 24/7 support Enhanced Maternity and Paternity pay Life insurance Company Events Cycle to Work Scheme Free car parking on site
Job Type: Fixed term contract
Contract length: 12 months

Pay: 25,000.00-27,000.00 per year

Benefits:

Company events Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance On-site parking
Application question(s):

What systems or software have you used to support sales, customer service What motivated you to apply for this role and what skills or experience do you have that match the role requirements?
Experience:

Customer service: 2 years (preferred)
Work Location: In person

Application deadline: 05/09/2025
Expected start date: 01/10/2025