Job Description

Sales Support Administrator

Full-Time | Salary: 25,000 - 26,500 | Nationwide Energy (Nuneaton HQ)

Are you highly organised, detail-focused, and motivated by supporting a fast-paced sales environment? Nationwide Energy, the UK's leading hospitality energy consultancy, is seeking a

Sales Support Administrator

to join our growing team.

About Us

Nationwide Energy is a well-established energy consultancy, proudly supporting the hospitality sector since 2001. We've built a strong reputation as a trusted partner to breweries, helping manage their tenanted and leasehold estates with practical, reliable energy solutions.

Following the recent addition of two new brewery partners, we're expanding our team to ensure our high service standards remain unmatched.

As a sector-leading consultancy, we're known for our outstanding customer service and hands-on approach. We're now looking for a professional, proactive Administrator to join our Billing & Metering team.

This is a fast-paced but rewarding role in a supportive, collaborative office environment--ideal for someone who enjoys working across teams and playing a key role in the customer journey behind the scenes.

About the Role

The purpose of this role is to ensure the

timely and accurate processing of value-added service agreements

(such as telecoms, broadband, EPOS, and merchant services), while providing

first-class client engagement

and

technical troubleshooting support

. You will also contribute to the wider sales support function, helping the sales team deliver exceptional service to our pub-company and hospitality clients.

Key Responsibilities

Process all value-added service agreements with accuracy and within agreed timeframes. Act as the first point of contact for client queries, providing updates, troubleshooting, and escalation where necessary. Manage inbound and outbound communications with professionalism, ensuring clients are kept fully informed. Support the sales team by maintaining trackers, reports, and CRM records. Circulate key partner activity reports and ensure timely updates to sales leadership and consultants. Manage shared inboxes, ensuring all inbound enquiries are acknowledged and resolved within agreed SLAs. Contribute to internal knowledge sharing, demos, and partner engagement activities.

What We're Looking For

Excellent organisational skills and strong attention to detail. Confident communicator with both clients and colleagues. Ability to manage multiple priorities and work to deadlines. A proactive problem solver with the ability to take ownership of tasks. Previous experience in an administrative, support, or customer service role (preferably within sales support, energy, or telecoms) is desirable.

What We Offer

Competitive starting salary of

25,000 - 26,500

dependent on experience. Full-time, permanent position with structured training and development. Opportunity to work with some of the UK's largest pub groups and hospitality brands. A supportive team culture focused on growth, quality, and client service.
Ready to Apply?

If you're looking for Sales Support Administrator role that's more than just admin -- where attention to detail, time management, and problem-solving really matter -- we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 25,000.00-26,500.00 per year

Benefits:

Additional leave Company events Company pension Flexitime Free parking Life insurance On-site parking
Work Location: In person