Job Description

Description

JOB TITLE: Sales Support Administrator

REPORTING TO: National Client Director

LOCATION: Hybrid (Tewksbury)

HOURS: 37.5 Hours

SALARY: 25,800 - 36,000

About Netomnia

Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital revolution and building your fibre future!

We do this through investing in and building new full-fibre networks right across the UK; future-proofing homes and businesses with reliable, high-quality, high-speed internet connections.

Please note that applications will be reviewed on a rolling basis, and if we find the right fit, we won't hesitate to fill the position early. So, don't wait, apply now!

The Job

We are seeking a highly organised and proactive Sales Support Administrator to join our dynamic team. This role is crucial in supporting our sales and special projects initiatives, ensuring smooth operational workflows, and contributing to our customer acquisition and retention efforts, particularly in relation to voucher schemes. The ideal candidate will be detail-oriented, possess excellent communication skills, and be adept at managing various administrative and data-focused tasks to empower our sales team and enhance customer experience.

Key Responsibilities

Perform data review for new sales opportunities. Support new B2B product sales and launch activities. Utilise Power BI for OMR data monitoring and submission support. Create and maintain process guides for sales functions. Support wholesale client engagement and order processing. Support collaboration with sales opportunities engaging with Planning, Finance, Business Development Build, and Marketing departments. Add, move and change tickets sales opportunity tracking Perform Voucher Export/Import reports. Update BDUK Voucher progress for reporting and analysis. Handle voucher requests and claims efficiently Co-ordinate sales voucher activities. Administer voucher customer validation emails and portal communication. General Sales Support Functions CRM Management Sales Collateral Management Meeting Support: Schedule sales meetings, prepare agendas, take minutes, and follow up on action items. Reporting & Analysis: Generate regular sales performance reports, analyse trends, and identify areas for improvement. Customer Service Liaison: Act as a point of contact for routine customer inquiries, escalating complex issues to the sales or appropriate department. Order Processing Support: Assist the sales team with order entry, processing, and tracking to ensure timely fulfilment. Pipeline Management: Support the sales team in managing their pipeline, ensuring opportunities are tracked accurately and progressed efficiently.

Skills, Knowledge & Expertise

Proven experience in an administrative or sales support role, preferably within the telecommunications or technology sector Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with CRM systems (e.g., Salesforce) and project management tools (e.g., Jira) is highly desirable Familiarity with data analysis tools (e.g., Power BI, DBeaver) and mapping software (e.g., QGIS) is a significant advantage. Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Exceptional attention to detail and accuracy. Strong written and verbal communication skills, with the ability to interact professionally with internal and external stakeholder Proactive, self-motivated, and a team player. Ability to work independently and collaboratively

Why our people love working with us:

Equity - yes, a real part of the company! 25 days holiday plus bank holidays Pension scheme that matches your contribution up to 8% 50 phone allowance or Company issued phone Health care cash plan Cycle to work Employee assistance programme PPE and Uniform provided IT equipment provided Remote working Discounted Gym memberships Retail offers - discounts from recognisable brands Company Events Travel expenses paid Annual Bonus up to 30% of salary (discretionary of the business) Free YouFibre broadband if you are within our area, plus friends & family discount. Birthday day off!! Life assurance giving you cover of 4 times your basic salary Colleague referral scheme of 500 Continuous development and long-term career prospects

About Netomnia

Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital revolution and building your fibre future!

We do this through investing in and building new full-fibre networks right across the UK; future-proofing homes and businesses with reliable, high-quality, high-speed internet connections.