Job Description

About us

Always looking forward.

At Inspecs Ltd, our vision is to help people look, see and feel better.

We design & manufacture eyewear that blends commercial appeal with thoughtful design.

We believe stylish and high-quality eyewear shouldn't be out of reach. That's why we create collections that balance trend-led design with everyday wearability (and affordability).

Our styles are made to feel current yet fresh, whether it's classic silhouettes with a modern twist or bold shapes and colours inspired by seasonal trend forecasts.

Whatever the frame, it's always made with quality materials, to fit comfortably and to last.

With

Excellence, Customer Focus

and

Community

at theheart of everything.

These values shape everything that we do -- from how we design products to how we support our people.

That means striving to source sustainable materials, partnering with ethical factories and giving back to the communities around us through fundraising and volunteering.

And when it comes to company culture, we're a fun, friendly team who enjoy pub quizzes, sports days, bake sales and more!

Job purpose

To ensure the smooth running of export orders, take ownership of the entire process from start to finish, while supporting our international customers. This role is important for maintaining high standards of customer satisfaction and operational effectiveness.

Duties and responsibilities

Understand and take ownership of 40 + export customer account procedures

Maintain all export customers manuals, ensuring all information is up to date and accurate

Work closely with the international sales manager, attending weekly update meeting

Understand how account requirements impact on other Inspecs departments and the warehouse and our suppliers

Communication of sales order status with our customers

Understand and manage customer sales forecasts

Customer service for export accounts

Handle data and order processing

To support the operations team with ad hoc tasks

Key Competencies/Skills

Understand of supply chain processes

Competent in Microsoft Excel, Outlook and Word

Knowledge of Microsoft Dynamics is desirable, but full training will be provided

Highly organised with attention to detail and accuracy.

Ability to prioritise multiple workloads from a variety of colleagues and customers

Excellent communication skills, both verbal and written

Working location

Based in our Trowbridge warehouse, with occasional visits to the Bath office.

Job Type: Full-time

Work Location: In person