Job Description

Job description

Sales Assistant:

Established in 1898, ABurnet is an innovative and creative, expanding international manufacturing company. We employ 40 people in the UK across two sites with c. 400 in Sri Lanka. The company has won Innovate UK funding and successfully completed proof of concept for new automated production processes linked with a digital design and production scheduling interface.

As we expand into new markets with the digital print design products, we are looking for a Sales Assistant to work with our International Sales Manager, providing both administrative assistance and account management support, working as part of a small and dedicated office team.

If you are confident with customer interaction, highly organized and able to successfully multi-task under pressure, have drive, dedication, are a quick learner and able to deliver problem resolutions this could be the role for you! The position would be ideal for an individual wanting to develop their consultative sales skills using a sales flow diagram. Full support will be given to progress.

Main Purpose of the Role:

Supporting the International Sales Manager to ensure customer retention through pro-active account management, responding to all customer queries and swift resolution to any customer problems.

Providing general sales administration support and ensuring a smooth, prompt, problem free order processing service to all our customers.

Specific Duties include but are not limited to:

Assist the International Sales Manager with any Sales order queries, questions and enquiries, either by email or over the phone. Build and manage relationships with the customers. Help to maintain and develop existing and new small/medium sized accounts by upselling and introducing new products. Provide administrative support to the sales team. Provide after-sales support Maintain and update Sales and Customer Records Create Sales Reports, both routinely and ad-hoc Assist with the marketing of new products Ensure accurate order processing from receipt through to invoicing and despatch, for all customer orders, to timelines in place. Manage freight for imports and exports, including obtaining quotes/best prices. To arrange customer collections and deliveries, in line with customer requirements to ensure goods are received to locations and dates specified and recording to the Courier Record as necessary in line with company procedure. Any other reasonable duties as the business requires.

Person Specification

Essential:

Educated to GCSE level or equivalent including Maths and English at Grade 'C' or above Computer literate with excellent proficiency in word, excel and powerpoint Excellent attention to detail Excellent numeracy skills Strong written and verbal communication skills Experience with import/export documentation Good Organisational skills with the ability to prioritise Demonstrate ability to multi-task well Ability to work accurately to time-scales when under pressure Interest in on-line marketing and social media Demonstrate ability to use own initiative and work independently Quick Learner Excellent Timekeeping & Punctuality Adaptable Willing to take on any related duties following instructions
Desirable:

Customer Service Training/Qualification
Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Cycle to work scheme Free parking Life insurance On-site parking
Experience:

Sales Assistant: 2 years (required) Account management: 2 years (required)
Work Location: In person