Job Description

Job Summary

Do you have a passion for supporting customers, suppliers and colleagues in a fast paced dynamic IT business where there are opportunities to progress?

We're invested in your growth and will provide the training and mentorship you need to thrive!

Sales Support will liaise and interact with customers and all internal departments within ASM Technologies, whilst supporting the Account Managers.

If you have amazing administrative skills, have a great eye for detail and enjoy working in a collaborative environment then we want to hear from you!

Duties

Collaborate with Account Managers within the tech industry to provide pre and post-sales support, ensuring seamless customer experiences. Qualify customer opportunities. Source solutions and engage with suppliers for run rate products / software / services. Provide accurate quotes to customers. Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs. Engage with clients to gather feedback, address inquiries, and provide solutions. Monitor and expedite client orders to ensure delivery within client SLAs, resolving any delivery issues ensuring the customer is informed as appropriate. Maintain accurate and up-to-date records of customer interactions in our CRM system. Ensure compliance with internal best practice processes. Work in collaboration with internal departments such as finance, logistics, sales and purchasing. To undertake additional duties that may be required from time to time.

Skills

Excellent communication skills, both written and verbal. Strong interpersonal skills and the ability to build rapport with customers and colleagues. Quick thinker, methodical with the ability to multitask and prioritise work Ability to work well as part of a team and the ability on your own to work using initiative to problem solve. Strong IT skills including knowledge of Microsoft Office applications.
Job Types: Full-time, Fixed term contract

Benefits:

Company events Free parking Health & wellbeing programme On-site parking Paid volunteer time
Application question(s):

Are you legally entitled to work in the UK and can you provide proof when required? Do you live within a reasonable travelling distance of our Head Office in Northwich? Do you require any reasonable adjustments to this recruitment process?
During your probation, you'll be office-based in Northwich, Cheshire, five days a week for training, collaboration, and learning about ASM. After this, hybrid working will be available. Can you commit to this?

If you are offered the role your offer will be subject to you a BPSS check, do you have any concerns relating to this check? What are your salary expectations?
Language:

German (required)
Work Location: In person