Job Description

Department:

Sales

Reports To:

Sales Director

Location:

Head Office with regular off-site meetings

Salary

: Competitive, including company car & private healthcare

Employment Type:

Full-time

We are looking for a hardworking and enthusiastic individual with proven experience in a similar role. You must be self-motivated, dedicated and a natural communicator.

Job Summary:

The Sales Support Manager oversees and streamlines the administrative functions that support the Sales team. This role ensures the smooth operation of sales processes, manages Sales Support staff and Sales Logistics drivers, ensures compliance with company policies, and provides data-driven insights to sales leadership. The ideal candidate is detail-oriented, highly organised, and experienced in managing both people and processes.

Key Responsibilities:

Sales Operations & Support

Supervise daily administrative operations that support the Sales department Allocate deal packs to Sales Support Executives for processing through to completion, ensuring accurate WIP and registration forecasting Ensure accurate and timely processing of customer orders, quotations, contracts, and invoices Authorised vehicle registration Manage sales documentation, pricing approvals, and accurate deal profits Collaborate with MBVUK and DTUK, Logistics, Finance, and Aftersales to ensure successful order completion Manage price protection/changes with the manufacturers to ensure accurate costs and invoicing Manage the government EV grant process with the manufacturers to ensure successful and accurate application Oversee the waiver of lien process with suppliers Administration of the MID database and trade plates Ensure weekly stock checks are completed and recorded.

Team Management

Lead, coach, and develop the Sales Support team Lead and coach the Sales Logistics team Allocate tasks and manage workloads to meet departmental objectives Conduct regular performance reviews and training sessions Oversee fleet build programmes.

Reporting & Analysis

Generate and analyse sales performance reports, forecasts, and KPIs Support budgeting and sales planning activities Identify trends and provide actionable insights to sales leadership Review outstanding deal costs and provisions Assist the Sales Director with annual target and allocation discussions with the manufacturers Provision of management reporting to assist with steering of sales activities.

Process Improvement & Compliance

Continuously improve administrative processes to increase efficiency Ensure compliance with internal policies, legal requirements, and customer SLAs Monitor stock levels, the specifications of unsold vehicles and oversee the distribution of stock to all sites for display and storage Additional tasks as required appropriate to the role.

Requirements:

Essential Criteria:

Minimum of 5 years' experience in sales administration or operations Strong leadership and team management skills Excellent communication and interpersonal abilities Proficient in a recognised DMS Advanced knowledge of Microsoft Office Suite, especially Excel Analytical mindset, attention to detail focus on data accuracy Understanding of the financial consequences on the business - cashflow, forecasting, cost control etc. 'Can do' attitude Full UK driving licence.

Desirable Criteria:

Previous experience in a sales administration managerial role Experience in the motor trade Proficient in Autoline / Keyloop DMS.

Benefits:

23 days holiday plus bank holiday

Onsite parking

Cycle to Work Scheme

Friendly team environment

Award winning dealership

Job Type: Full-time

Benefits:

Company car Company pension Cycle to work scheme On-site parking Private medical insurance
Schedule:

Monday to Friday
Work Location: In person