Job Description

We are seeking a detail-oriented Sales Support Officer to join our team in Harpenden. The ideal candidate will play a key role in supporting the customer service department within the industrial/manufacturing industry.
Key Responsibilities

• Order Management:

• Receive and process purchase orders via email.
• Enter orders accurately into SAP and ensure correct units (kilos, tonnes, pounds).
• Monitor stock levels and initiate replenishment when required.
• Delivery Coordination:

• Coordinate with European logistics team for international shipments
• Make sure deliveries are completed on time and in full
• Customer & Supplier Interaction:

• Build strong relationships with customers (including major FMCG brands).
• Communicate effectively with warehousing and transport partners.
• Data & Systems Management:

• Maintain accurate records in SAP and Excel.
• Ensure compliance with internal processes and documentation standards.
• Problem-Solving & Prioritisation:

• Manage multiple tasks and adapt quickly to changing priorities.
• Handle complex logistics scenarios calmly under pressure.

Newly created role due to continued growthBased in Harpenden, 30+ Hours can be considered
A successful Sales Support Officer should have:

• Experience in administrative or customer service roles
• Strong organisational and multitasking skills to manage various responsibilities efficiently.
• Proficiency in using relevant software and database systems.
• Excellent communication skills, both written and verbal.
• A proactive attitude and the ability to work well within a team environment.
• A keen eye for detail and a commitment to accuracy in all tasks.
• Live locally to Harpenden

We are seeking a proactive and detail-oriented Sales Support Officer to join a leading organisation in the manufacturing industry. This role is pivotal in ensuring smooth order processing and delivery coordination for a diverse range of products across global markets. You will work closely with customers, logistics partners, and internal teams to maintain high service standards and operational efficiency.

• Competitive salary, negotiable depending on experience
• Permanent position based in Harpenden.
• Supportive work environment with a focus on professional development.
• Private healthcare
• 25 days annual leave plus bank holidays
• Gym membership
• 10% employer pension

If you are ready to take the next step in your career as a Sales Support Officer, we encourage you to apply today!

Skills Required