Job Description

Vacancy No

VN997

Advert

About us

At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team.


Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.


If your passion is travel and you're looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here

The role

As Audley's Sales Systems Manager, you will lead the strategic and operational management of all Sales-related technology platforms. Acting as the key interface between Sales and Technology teams, you will ensure the stability, performance, and continuous improvement of systems that underpin Audley's sales and service operations.


You will be responsible for managing a team, overseeing third-party vendors, and collaborating with internal stakeholders to deliver high-quality support, system enhancements, and innovation across platforms such as Salesforce, Mulesoft, Vonage, and payment services.

Key responsibilities include:

Serve as the primary liaison between Sales and Technology teams for all Sales-related systems. Ensure Sales applications are consistently available, performant, accurate, and compliant. Manage and prioritise service requests, incidents, and system enhancements. Align with ITIL-based service management processes through coordination with other Technology teams. Partner with Sales process owners to understand business requirements and translate them into effective system solutions. Oversee third-party vendors and service providers responsible for application support. Lead system upgrades, patching, and testing activities in collaboration with internal teams and external partners. Maintain comprehensive documentation of system configurations, processes, and support procedures, including disaster recovery plans. Monitor system usage and performance, proactively identifying opportunities for optimisation. Safeguard data integrity and security, ensuring compliance with internal controls and audit standards.

What we're looking for

We're seeking a confident and collaborative professional with proven experience managing Sales technology platforms and leading cross-functional teams. You'll be a trusted partner across Sales and Technology, driving system performance, optimisation, and compliance while embodying our values and passion for travel.

Additionally;

Experience with Sales platforms such as Salesforce, Mulesoft, Vonage, and payment services Strong understanding of ITIL or similar IT service management frameworks Proven ability to lead cross-functional teams and manage third-party vendors Excellent communication and stakeholder management skills Skilled in system optimisation, compliance, and documentation best practices Strong leadership and coaching capabilities Salesforce certifications or equivalent experience Familiarity with agile methodologies and digital transformation Good working knowledge of Microsoft 365 (Office, Teams, SharePoint, Outlook) Embodies the Audley values: Be Positive, Be the Difference, Be One Team, and Be Passionate About Travel

Why Audley

We are committed to our employees' quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.

There's more:

Discretionary annual bonus plan Private Medical Insurance and access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling Holiday - 25 days rising to 30 days with length of service A day off for your birthday A day off for volunteering to support a charity, local support group or community work of your choice Enhanced family leave Enhanced pension scheme Life insurance Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers



If you're interested in this opportunity, we'd love to hear from you. Click apply and start your journey with us at Audley Travel!


We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country

United Kingdom

Location

Hybrid; London; Witney

Salary

up to 88,000 (Dependent on Experience)