Job Description

We are looking for an experienced and driven Sales Team Leader to lead, motivate, and develop a high-performing sales team within our busy cruise reservations department. This is an exciting opportunity for a strong sales professional with a passion for cruising and proven leadership skills.

This position operates on a two-week revolving shift pattern, working weekdays between 08:15 and 20:00, with reduced hours at weekends.

About ROL Cruise

ROL Cruise is the UK's largest independent cruise specialist, renowned for delivering high-quality cruise itineraries and tailored packages that consistently meet our clients' high expectations. Our reputation as industry leaders is matched by our commitment to creating a supportive, rewarding and engaging workplace.

In November 2024, ROL Cruise transitioned into an Employee Ownership Trust, marking an exciting new chapter as we entered our 30th year in business. As an employee-owned company, our people are at the heart of everything we do - and everyone shares in our success.

We're proud of our exceptional staff retention, with:

Over

50%

of employees having worked with us for more than 5 years

36%

have been with us for over 10 years
Employee ownership brings a range of benefits, including the opportunity to share in company profits - with up to

3,600 per annum paid tax-free

.

In 2025, ROL Cruise was officially recognised as one of the Best Companies to Work For in the UK, achieving the highest possible 3-Star 'World Class' accreditation. We were also named:

2nd best mid-size company to work for in the UK Best employer in the East of England Best employer in the hospitality and leisure sector
This recognition reflects our people-first culture, collaborative working environment, and the pride our co-owners take in being part of the ROL Cruise team.

Job Summary

The Sales Team Leader supports the Head of Sales in driving revenue growth and managing the sales team. This role plays a key part in overseeing sales activity, improving team performance, strengthening client relationships, and ensuring sales targets are consistently met or exceeded.

Key Responsibilities for the Cruise Sales Team Leader

Lead, motivate and coach a team of Cruise Sales Consultants to maximise every sales opportunity on inbound calls (no cold calling required) Drive personal and team performance against key KPIs including call volume, sales conversion, revenue, and financial factors in line with company targets Lead by example through personal sales performance, delivering exceptional customer service and strong conversion results Support and encourage the team to sell added-value products and upgrades to enhance customer experience and overall revenue Monitor individual and team performance, providing regular coaching, feedback, and development support Ensure accurate input of bookings into the in-house system and partner booking platforms, maintaining high compliance and data accuracy Act as a point of support for complex bookings and customer queries Maintain high levels of product knowledge across the team through coaching, team briefings, marketing updates, and ongoing training Ensure client information, booking amendments, and professional notes are accurately maintained at all times Provide effective solutions to customer sales enquiries relating to cruise products and services Assist and report to the Sales Head of Department (HOD), supporting strategic initiatives, departmental projects and overall sales objectives

Required Skills and Experience

Minimum 3 years' experience within a travel agency sales environment (cruise sales experience preferred) Previous experience in a team leader or mentoring role is advantageous Strong and confident telephone manner with excellent communication skills The ability to commute to Colchester, Essex

Benefits of Working for ROL Cruise Include:

A company pension A health care plan Salary sacrifice EV car scheme Free on-site car parking Company events Cycle to work scheme Company-wide bonuses (of which 3,600 is tax free and paid on top of all basic salaries and other bonuses) A length of service bonus paid annually 27 days of annual leave
Job Types: Full-time, Permanent

Pay: 25,000.00-65,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Paid volunteer time Profit sharing Sick pay
Experience:

Sales: 3 years (required) Travel: 1 year (preferred)
Work Location: In person