Job Description

Do you have a passion for great customer service?

Would you like to work for a growing, market leading business?

We're looking to recruit a well-organised, Sales Admin Assistant. This role presents an opportunity to join our vibrant and dynamic business.

With our people and customers at the heart of everything we've done for the past 22 years, we want to hire someone to slot into our fast-paced environment. Ideally, it would be beneficial if the candidate has previous experience working in a property company.

Role:

Reporting to Business and Change Manager this role forms part of the Customer Onboarding Team and involves processing property sales for the Glasgow Head Office. This role within the Newton Property Management team presents an opportunity to join our vibrant and dynamic business.

Main Responsibilities:

Receiving solicitor requests for factoring information at point of sale.

Ensuring sales checklists are completed by Property Management Team.

Emailing factoring information to solicitors.

Obtaining confirmation of sales and processing same.

Preparation of welcome letters and packs (if applicable) for new customers.

Responding to all solicitor enquiries regarding sales, both by email and telephone.

Responding to all post sale enquiries from solicitors and/or exiting owners regarding the final accounting process/float payments.

Filing paperwork on completion.

Support with issuing of quarterly common charge accounts to customers.

Keeping customer records up to date.

Any other general support/admin duties as and when required.

KPI's:

Customer Satisfaction (complaints % and survey/interviews)

Response Times (% delivery vs target)

Specific skills, capabilities & requirements:

Enjoys working in a fast-paced environment

Strong communicator

Ability to work well as part of a team as well as independently

Ability to work to targets

Proficient using Office 365

Strong organisational skills

Ability to use initiative and prioritise workload

Previous property management experience (letting or factoring) advantageous but not essential

This is a full-time position. If you are a motivated individual with strong administrative skills, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension
Ability to commute/relocate:

Glasgow G4 0HF: reliably commute or plan to relocate before starting work (required)
Experience:

Sales administration: 2 years (required) property management: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person