Job Description

Overview:

We're Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!

As a Salesforce Administrator (internally known as CRM Specialist), you'll play a key role in shaping the future of Kingfisher's Marketplace by managing and optimising our Salesforce platform. Your work will directly support our purpose of Better Homes, Better Lives, For Everyone by enabling seamless merchant experiences and driving smarter, data-led growth across our banners.
What's the job?:
Administer and optimise the Salesforce platform to support merchant acquisition and engagement Configure workflows, dashboards, and reports to improve data quality and automate processes Collaborate with internal teams to translate business needs into scalable CRM solutions Manage user roles, permissions, and platform security to ensure data integrity Moderate Kingfisher's relationship with our Salesforce Partner agency to ensure customisations and integrations are implemented smoothly and effectively Support the development of Community Cloud-backed Merchant Hubs across banner Monitor and improve CRM performance through sprint-based delivery and feedback loops.

What you'll bring:
Salesforce Administrator certification and hands-on experience in Salesforse configuration, workflows, data management, security and reporting Technical CRM/Salesforce role, ideally within marketplaces or retail. Solid understanding of Salesforce Lightning products (Sales, Service and CRM Analytics) Proven ability to manage multiple projects and deliver in agile sprint cycles. Demonstrates a strong bias for action--proactively identifies opportunities to improve CRM processes, takes ownership of tasks from start to finish, and thrives in a fast-paced, delivery-focused environment

Be Customer Focussed

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constantly improving our customers experience

I listen to my customers I use available data to help make decisions

Be Human - acting with humanity and care

I do the right thing I am respectful

Be Curious - thrive on learning, thinking beyond the obvious

I build and share new ideas I try new things and share my learnings

Be Agile - working with trust, pace and agility

I have courage to be creative Done is better than perfect, I aim for 80/20

Be Inclusive - acting inclusively in diverse teams to work together

I embrace allyship I have self-awareness and a desire to learn

Be Accountable - championing the plan to deliver results and growth

I own my actions I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.

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