Job Description

Details

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Reference number

402209
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Salary

47,895 - 62,699
National 47,895-58,519, London 50,748-62,699


Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Grade 7
Level 2B###

Contract type

Permanent###

Business area

OFGEM - Corporate Services - Chief Technology Officer###

Type of role

Information Technology###

Working pattern

Flexible working, Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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We especially welcome applicants from Glasgow and Cardiff.

About the job

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Job summary

Drive the digital transformation of energy regulation! At Ofgem, we're leading the charge to digitalise the energy sector, ensuring that consumers reap the benefits of cutting-edge technology and smarter regulation. We're looking for a Salesforce Release Manager to join us and take ownership of seamless, efficient Salesforce deployments, ensuring our digital systems are aligned with business objectives and deliver real impact.



Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people.



We're offering a permanent role in a fast-moving and high-profile area, providing the opportunity to work at the heart of Ofgem's Strategic Change Programmes. This is an exciting opportunity to take a leadership role in a complex and evolving digital landscape, working with expert teams across data, digitalisation, and technology. You'll be a key player in our digital transformation journey, managing Salesforce releases that underpin our ability to regulate effectively in a changing energy market.



As our Salesforce Release Manager, you'll oversee the planning, co-ordination, and execution of Salesforce deployments, ensuring smooth and secure system updates that meet compliance standards. You'll engage with senior stakeholders, manage risks at a programme level, and work closely with developers, administrators, and product teams to deliver high-quality releases on time and with minimal disruption.



We're looking for someone with a strong understanding of Salesforce architecture, experience in release management, and knowledge of CI/CD pipelines and automation tools. You should be comfortable working in an agile and fast-paced environment, co-ordinating multiple projects, managing risks, and ensuring technical excellence. Your ability to communicate complex technical concepts to non-technical stakeholders will be key to your success in this role.



At Ofgem, you'll be part of a collaborative and forward-thinking workplace, where your expertise will help drive meaningful digital transformation. We offer hybrid working, a commitment to work-life balance, and the opportunity to work at the forefront of technology and regulatory change in the energy sector.



We have a critical purpose to revolutionise how energy regulation is powered by technology. Your work will be instrumental in ensuring that Ofgem is a smart regulator, fit for a future energy market that is increasingly digital, data-driven, and consumer-focused.



Read on and find out more.###

Job description

Key Responsibilities

Release Planning and Coordination:

Organise project and sprint planning, chair and manage session to ensure arrival at committed project and sprint scope Collaborate with all members of CoE, CRM Tech Lead, CRM Product Owner, Salesforce developers, administrators, and other stakeholders to ensure timely and successful releases. Document and communicate committed sprint implementation and Salesforce release calendar

Release Execution:

Execute Salesforce releases, including metadata and data migrations, code deployments, and configuration changes. Coordinate with QA teams to ensure thorough testing and validation of Salesforce changes. Monitor and troubleshoot release-related issues, ensuring quick resolution.

Change Management:

Manage change requests and ensure that all changes are properly documented and approved before deployment. Implement change control processes to ensure the stability and integrity of the Salesforce environment.


Testing

Ensure regression testing is conducted in a sandbox before releasing the product.

Documentation

Manage documentation related to changes made with each product release.

Post-deployment

Support post-deployment activities, including knowledge transfer, process documentation, and application bug fixes.

Compliance

Ensure that Salesforce releases comply with all relevant regulations, including data security, regulatory standards, and audit trails.

Key Outputs and Deliverables

Create and Maintain deployment plans on Confluence Updated Azure DevOps project board Perform new releases and change requests Ensure all deployment / release documentation is kept updated and visible, reviewed and approved as required Support and manage Salesforce quarterly releases ###

Person specification

Role Criteria

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.

Essential

Strong understanding of Salesforce architecture, including Salesforce objects, workflows, validation rules, and Apex code. (LEAD)

Experience with Salesforce deployment tools (e.g., Azure DevOps (Preferred), Azure Pipelines (Preferred), Azure Repos (Preferred), SonarQube, Azure Test Plans (Preferred), Gearset, Salesforce DX, Change Sets, ANT Migration Tool). (LEAD)

Knowledge of CI/CD pipelines and automation tools for Salesforce. (LEAD)

Experience setting up development orgs and data seeding (OwnBackup) Experience with Branching Strategy tools (e.g., Github, Bitbucket) Excellent project management skills, with the ability to manage multiple releases simultaneously. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities.

Desirable

Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience / certification ###

Behaviours

We'll assess you against these behaviours during the selection process:


Seeing the Big Picture Changing and Improving Delivering at Pace ###

Technical skills

We'll assess you against these technical skills during the selection process:


Please refer to the Candidate Pack and Role Profile attached for full details. Please refer to the Candidate Pack and Role Profile attached for full details. Please refer to the Candidate Pack and Role Profile attached for full details.

Benefits

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Alongside your salary of 47,895, OFGEM contributes 13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.


You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.


The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : Lucy Dowding Email : recruitment@ofgem.gov.uk
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Recruitment team

* Email : recruitment@ofgem.gov.uk