Job Description

At Thames Water, we deliver 2.6 billion litres of water every day to 16 million customers across a 32,000 km network, ensuring reliable access to essential services. As the UK's largest water company, we are committed to tackling today's challenges while building resilience for the future.



We are seeking a

SAP Process Analyst

, where you will play a pivotal role in optimising and streamlining our business processes, using your expertise to drive efficiency, accuracy, and continuous improvement across our systems and operations.

What you will be doing as a SAP Process Analyst

The Process Specialist is key to optimising our bill-to-cash journey, ensuring processes are efficient, customer-focused, and aligned with our strategic goals.



Based within the Platform Capability team, this role demands independent problem-solving, strong analytical skills, and collaborative engagement across Retail functions.



You will help deliver the change roadmap within the Billing Product team, leading initiatives that drive essential improvements across the Retail Business. Working closely with Customer Services, Income, and Collections, you'll champion process excellence and proactive enhancements.



The role also involves managing risk and control mechanisms to identify potential exposures in customer and financial processes. Success requires deep process knowledge, strong analytical ability, and clear, effective communication.

Key responsibilities:

Business Analysis & Change Delivery

Act as a business analyst within the Income Billing Product Team to drive meaningful change Deliver improvements to BAU processes, making it easier to do the right thing. Identify inefficiencies and implement solutions to streamline routine business processes. Coordinate multiple change initiatives, ensuring deadlines and quality standards are met. Collaborate with digital teams to deliver best-in-class system changes. Facilitate discussions, gather requirements, and build consensus among diverse stakeholders. Provide post-change support and reporting to demonstrate impact and effectiveness.

Process Understanding & Improvement

Examine end-to-end processes to identify opportunities for improvement. Analyse large data sets to uncover patterns that inform targeted process enhancements. Collaborate with stakeholders to manage changes without negatively impacting upstream or downstream processes. Maintain a holistic perspective to ensure processes work together efficiently.

Controls & Analysis

Conduct in-depth analysis using data from Data teams, ISU, or C4C. Contribute to structured root cause problem-solving sessions and promote creative thinking within the team. Influence change decisions through robust documentation and evidence-based insights.

Business Documentation

Support timely updates to all process materials, including training reviews, new content, and MyGuide resources.

Collaboration & Communication

Work closely with team members and peers across departments, providing insights and reports to senior stakeholders. Present problems and solutions clearly and effectively at all levels of the organisation.

What you should bring to the role:

To thrive in this role, the essential criteria you'll need are:

Proficient in Microsoft 365 tools, including Excel, Outlook, PowerPoint, and Word. Strong understanding of end-to-end metering, billing, and finance processes. Deep expertise in SAP Utilities. Skilled in stakeholder management, with the confidence to challenge and influence effectively Solid understanding of systems architecture. Experienced in agile ways of working. Proficient in using Macros, LSMW, or other scripting tools. Proven track record of leading complex projects or programmes. Excellent communication and influencing skills, with the ability to engage stakeholders at all levels, including senior leadership. Strong attention to detail with exceptional organisational and prioritisation abilities. Personable and collaborative, with strong relationship-building skills across the business. Capable of analysing and interpreting large, complex data sets.

Location: Hybrid - Walnut Court - SN2 8BN.



Hours: 36 hours per week, Monday to Friday.

What's in it for you?

Offering a salary from 36,000- 45,000 per annum, depending on skills and experience. Annual leave: 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays) Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Wate

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Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.



If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.



We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support.



When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.