Job Description

SAP Utilities Functional Consultant - Retail
We are looking for an experienced SAP Utilities Functional Consultant to join our Retail team and play a key role in delivering high-quality SAP solutions that support our digital transformation agenda.
In this role, you will bring strong expertise across process analysis, solution and system design, configuration, testing, implementation, and user enablement.
You will also partner with Business Stakeholders to adopt SAP best-practice processes wherever possible, applying customisation only where it delivers clear business differentiation.
What you'll be doing

• Coordinate closely with Product Owners and Business Process Owners to ensure alignment between business processes and solution design.
• Work collaboratively with Business Process Owners to drive continuous process improvement, including training and upskilling activities.
• Take a hands-on role in system configuration and functional testing.
• Provide specialist support during production incidents, including triage and resolution.
• Create, manage, and maintain delivery artefacts, including functional designs and process documentation.
• Support high-quality delivery across the SAP Utilities Retail landscape.

Location & working pattern

• Base location: Hybrid - Walnut Court, SN2 8BN
• Working pattern: 36 hours per week

Essential experience and skills
To succeed in this role, you will have:

• Strong ability to understand business requirements and translate them into functional solutions, specifications, and system configurations.
• Experience creating delivery artefacts, including process flows, functional designs, and design documentation.
• Specialist knowledge of SAP IS-U Billing, including:

• Master Data
• Rate Structures
• Budget Billing
• Payment & Instalment Plans
• Exception Management
• Invoice Management
• Knowledge of Customer Services integration with CRM platforms.
• Understanding of Finance Contract Accounting (FI-CA).
• Experience configuring and setting up business and technical master data.
• Knowledge of IDE and market flows, including MOSL.

Desirable experience
The following would be advantageous:

• Experience working in Agile delivery environments.
• Exposure to S/4HANA upgrade programmes.
• Foundational knowledge of ABAP.
• Experience with system and third-party integrations.
• Knowledge of SAP Utilities implementations within the UK water industry.

What's in it for you?

• Competitive salary of up to 70,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks
Who are we?
We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Skills Required