Job Description

Pay:

Up to 27,000.00 per year

:

Scheduler



Monday - Friday 8am-5pm



Birmingham Business Park - Hybrid working



Free onsite Parking



We are looking for an organised and proactive Scheduler to join our team. Working closely with the management team, you will play a key role in ensuring all engineering tasks are planned, scheduled, and completed within agreed Service Level Agreements (SLAs).



Previous experience isn't essential, but you will need to be confident, methodical, and an effective communicator. You'll be responsible for coordinating directly employed and subcontracted engineers, while also providing professional and timely updates to customers.



This is an excellent opportunity for someone with strong planning and customer service skills who thrives in a fast-paced environment.



Key Responsibilities


Ensure tasks are only allocated to suitably qualified and competent engineers or subcontractors, seeking guidance where required. Allocate work to engineers and subcontractors and liaise with clients to ensure attendance and completion targets are met. Monitor job progress, ensure tasks are completed on time, record mitigations where necessary, programme follow-on work, and escalate issues to management. Provide clear, accurate, and timely updates to customers regarding job progress. Escalate both positive and negative performance issues relating to engineers or subcontractors to the supervisor. Review tasks before allocation and highlight any work that is out of scope or chargeable.

Leadership:

Represent Dalkia's guiding principles and act with integrity at all times.

About You:



Essential


Strong planning and organisational skills with excellent attention to detail. Confident communicator with strong customer service and interpersonal skills. Ability to work flexibly in a fast-paced environment with changing priorities. Good levels of numeracy, literacy, and spoken English.

Desirable


Experience in a customer-facing, planning, scheduling, or logistics role. Good IT skills, including Microsoft Office and web-based systems. Experience building and maintaining collaborative client relationships. Ability to analyse data and identify trends. A strong customer-focused mindset.

What's in it for you?


25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service! Overtime availability Matched pension (6-8%) Life Assurance & Private Medical Insurance (after 12 months) Flexible benefits including retail discounts, electric car scheme, wellbeing support Recognition & referral bonus

At Dalkia, we're passionate about delivering high-quality facilities services that keep our clients' buildings running smoothly. We promote a culture of safety, collaboration, and professional growth. As a Maintenance Assistant, you'll be a valued member of a trusted team committed to excellence and customer satisfaction.



We are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.