Job Description

Purpose of the job:

As Scheduler in the Homes directorate, you will be responsible for managing the appointments system for all Responsive Repairs colleagues, adapting the resource allocations depending upon emergency works, cancellations, no-access, and sickness etc. and ensuring that all works are completed within targets and in line with our 'Customer First' focussed approach.

You will administer the repairs system to ensure that all jobs are progressed through to completion, co-ordinate appointments with customers and provide a positive 'Customer First' experience.

Key accountabilities:

1. To schedule complex repairs in an effective sequence to complete the works efficiently, effectively, and safely.

2. To reschedule repairs colleagues' diaries, in consultation with Team Leaders, to cover impacts on resources due to sickness, training, vehicle maintenance, overrunning repairs, emergency works, etc and to meet customer requirements.

3. To record Out of Hours repairs and arrange in consultation with customers, for 'follow-on works' to be undertaken to complete repairs in an efficient way.

4. To be responsible for the system administration of applications used in the delivery of responsive repairs and voids works, ensuring that the data is recorded and maintained accurately and efficiently, to provide costing information and business intelligence to performance systems.

5. To order and plan materials/supplies for the effective completion of works in an efficient manner and in compliance with performance targets.

6. To be a proactive member of the SLH team; continually seeking to improve outcomes and develop your own skills and the performance of the team. You will seek to improve processes and ensure value for money.

7. To ensure that Health, Wellbeing and Safety policies and procedures are adhered to, to deliver effective and safe services and operations.

8. To ensure you work in accordance with legislative, regulatory and financial requirements in relation to your role at all times.

9. To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to ensure data quality and security.

For more details visit: https://www.southlakeshousing.co.uk/our-current-vacancies/repairs-scheduler/

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: Up to 31,491.20 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Free parking On-site parking Private medical insurance
Schedule:

Monday to Friday No weekends
Application question(s):

Do you have previous experience using planning software to schedule resources?
Education:

GCSE or equivalent (required)
Work Location: Hybrid remote in Kendal LA9 4BD

Application deadline: 09/05/2025