Job Description

Job description
Business/Contract/Department: Mitie: Region 51 South South West
Job Title: Operations Support Manager
Reporting to: Regional Manager
Our values and behaviours
Our vision and values are built on the simple premise of 'The exceptional, every day'- our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us:
The exceptional, every day.
Job objectives and responsibilities
The primary focus of this role is to provide support to the Senior operations Manager and the South West Security operation in it's entirety. The role will underpin our company values and deliver this to our security team to uphold all values that Mitie hold. The main duties support ways of working but not withstanding additional requests to support our customer or Mitie staff.
Main duties

• Prioritise sites on a risk basis and spend time across region accordingly.
• Partner with the Operations management team in order to continually improve the service offering to all our customers.
• Show a level of flexibility and be able to adapt to new requests outside of the core role on request.
• Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures.
• Ensure all requests are responded to in a timely manner
• Ensuring systems and software processed and inputted is in accordance with GDPR.
• Any other reasonable duties as required by your Line Manager
• Ensure standards of dress, safety (PPE) and presentation are always maintained in line with client expectation and report back any requirements to operations manager.
• Provide management support outside of core hours as in business-critical situations.
• Provision of daily activity reports to the Senior operations manage.

Work with Operations managers to ensure regular updates are communicated to all staff.
To assist the Operations Managers in any HR cases as required
Be prepared to undertake any reasonable duty as and when required to meet the clients expectations.
1 week per month to undertake the Duty Manager role which will include weekend working
More detailed information
Recruitment
collection of right to work information
sending of Micheck and follow up
ordering of Uniform for New starters.
Uniform and ID card,
Checking and ordering of ID cards and uniform
Follow up on missing Uniform from orders
On site Equipment and documents
Checking of onsite equipment, Laptops, Phones, Printers, Search wands. Ordering where needed
Understanding of Merlin
Checking and Updating of AI's RA's Training recording. Both online and paper copies on sites
Training and E Learning
Checking officers have access to e-learning
Ensuring eLearning is completed
Ensuring that there is evidence on site
Welfare checks
Site Visits and Welfare check out of Hours that are recorded on WP+
Investigations
Operations Manager assistance with Investigations/Grievances
Person Specification
Min 2 years' experience in an operational role
Involvement in a regulated operational regime
Good and positive commercial skills, high level numeracy & literacy skills
Excellent report-writing and analytical skills with attention to detail.
Management through influence
Resilient and tenacious
"Can do" approach
Works well under pressure
Working within the Mitie values and behaviours
People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.
Trustworthy -
We do what we say we will
How we behave...
We treat all colleagues with respect
We challenge people when they don't do the right thing
We welcome advice from anyone that might improve what we do
We are open and honest
We think safety and always follow rules for safe working
Helpful -
We go out of our way to make a difference
How we behave...
We work with each other to achieve the best for clients and for Mitie
We share information to help colleagues succeed
We build great relationships
Our first response to requests will always be positive
We look out for each other, never walking by unsafe actions or situations
Inspiring -
We help others to be the best they can be
How we behave...
We support and encourage each other to develop
We lead by example
We set clear expectations
We listen to and learn from others
We learn from mistakes and incidents to prevent recurrence
Passion Take our people, add their passion, and you get something really special.
Spirited -
We give it everything we've got
How we behave...
We do good things for each other, the environment and the community
We appreciate diversity and encourage it
We demonstrate team spirit
We are committed to doing things better and setting new standards in all that we do
We take pride in what we do and have fun doing it
We celebrate success and say thank you
Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.
Pioneering -
We do things that excite and amaze
How we behave...
We bring new ideas to the way we do things
We are willing to try new things
We encourage and support innovation
We consider things from other peoples' points of view
We embrace new thinking and technologies
We build health & safety into everything we do
Health and Safety responsibilities
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Health and Safety responsibilities
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
What we offer you:

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.

What we offer you: * Access to a virtual GP for you and your household. * Financial wellbeing support via Salary Finance, including early pay access and competitive loans. * Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
Min 2 years' experience in an operational role Involvement in a regulated operational regime Good and positive commercial skills, high level numeracy & literacy skills Excellent report-writing and analytical skills with attention to detail. Management through influence Resilient and tenacious "Can do" approach Works well under pressure Working within the Mitie values and behaviours People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different. Trustworthy -

Skills Required