Job Description

The Scheduler will manage the overall activity of the national engineering teams and the jobs.Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for, and all required documentation is completed.Main Duties

• To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
• To accurately record all job-related information on the appropriate IT systems.
• To ensure that the engineer days are optimised to drive maximum productivity from the team.
• Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
• Monitor engineer travel and activity and respond to issues as required.
• Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
• Ensure all jobs are completed within the required response times and costs.
• Deal with communications in a professional and prompt manner.
• Ensure non-productive time is accounted for on system.
• Escalate issues with specific jobs, clients, or engineers promptly.
• Ensure full audit trails are maintained and evidenced where required.
• Follow Group and company policies and procedures, at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

What we are looking for

• Have experience working within a service delivery or contact centre.
• Possess strong IT skills.
• Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team.
• Please note this position may require the successful candidate to pass a BPSS security clearance.

Our market-leading offering provides you with benefits that suit your lifestyle.We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.When you join us, we\'ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days\' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there\'s a chance to scoop a top prize of \xc2\xa310,000!Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.Since 1987, Mitie\'s 68,000 employees have been maintaining companies globally. We are the UK\'s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.Join our Mitie Team.

Mitie