Job Description

Job Purpose

If ABCA sounds like the right place for you, we would love you to join our team within our Service Department. You will co-ordinate the completion of all Reactive Maintenance obligations of Service & Maintenance Contracts within a designated region.

Duties and Responsibilities

Create weekly workloads and routes for the engineers. Ensure engineers have adequate work load for their days, including when jobs fail. Orders stock which is required for bespoke pre-booked jobs. Arranges engineers stock collection so they have a float of stock which is generally required. Relay with the clients on booked work. Ensures workload scheduled into the diary is planned by Action Due date / client requested. Accountable for handling initial telephone inquiries for clients and engineers.

Qualifications and Experience

Previous experience managing and planning engineer's workload is essential Previous experience of using a CRMS, CASH especially would be advantageous Knowledge of working within the fire and security industry would be preferred

Personal Attributes

Communication and interpersonal skills, including good customer service skills. Ability to work on own initiative and as part of a team. Problem solving skills. Organisation and prioritising skills. Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning in order to co-ordinate and manage scheduled work within agreed timescales. Excellent admin skills with knowledge of Microsoft Excel to an intermediate level.

What we can offer you:

Employee Assistance Programme with 24/7 telephone helpline and online support. 8 face-to-face counselling sessions, including CBT. 24/7 access to an online GP service. Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission and much more. Personal Accident Cover. Employee discount platform including cinema tickets, holiday packages, car insurance and more. Free Basic Will Writing Service. 23 day's holiday excluding bank holidays, with the ability to increase up to 25 days. EV Scheme.

Other Information

This is a temporary role to cover maternity until 29th May 2026 we are offering based in the Manchester office, Oldham. The rate of pay we are offering is 12.21 - 13.50 per hour depending on skills and experience, based on a 40 hour working week.

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: 12.21-13.50 per hour

Expected hours: 40 per week

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount Health & wellbeing programme Referral programme
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Work Location: In person