Job Description

Salary: Circa 30,000 depending on skills, knowledge and experience
Grade: Band 1
Contract type: TfL
Reference: 2148
Contract details: Permanent
Location: Based at Ilford but will be required to work from multiple offices across the business, plus work from home
Application closing date: 30 November 2025 at 23:59
TfL is currently unable to provide sponsorship to candidates for this role as the Home Office's eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government's website for further information.
Overview of role
To schedule training resources (trainers, rooms and assets), allocate tasks and coverage across all modes for Operational Training and Skills Development (OTSD) through different systems-based tools such as SAP, Cygnum, CourseSight and MyKnow as well as others as required whilst working to shared scheduling processes.
You will need to have working knowledge and hands on experience of Network Rail - Sentinel administration processes. A level of knowledge of the RTAS Scheme rule would be desirable.
To maximise utilisation of resources and coverage across all of OTSD through the identification of interdependencies and opportunities for resource rationalisation.
Key Accountabilities

• To support in the delivery of OTSD intervention targets through the efficient allocation of resources including trainers, classroom and specialist equipment as appropriate
• To comply with sentinel administration processes and update systems accordingly.
• To demonstrate a sound understanding of delivery commitments for the wider business to enter delivery against KPI sets
• To build effective relationships across OTSD in order to provide the required level of support for OTSD business partners
• To liaise with the learning systems specialists to highlight reoccurring issues around workarounds for scheduling
• Produce high quality and accurate reports, analysis and preliminary information from the schedules including data and metrics required and feed into the compliance, systems and data team
• Support standardised and consistent scheduling processes across OTSD
• Act as a one stop shop for queries from operational teams to understand delivery demand and scheduling processes
• To support the business on how to book themselves on to training using any and all systems
• To highlight resource issues against demand to meet business requirements and workload across department
• Responsible for early review and patterns of course issue linking these to non-attendance and informing revenue support administrator to mitigate actions on possible trends
• Uphold TfL values and behaviours
• Follow direction, challenge thinking and advise on recommendations or improvements.

Skills, Knowledge & Experience
Skills

• Organised and methodical
• High attention to detail
• Highly responsive with excellent ability to absorb information quickly
• Ability to analyse and manipulate data from a variety of sources in order to make recommendations.
• Accurately follow processes and procedures

Knowledge

• Knowledge of Sentinel administration processes (essential)
• Knowledge of the RTAS Scheme rules (desirable)
• Knowledge of the NSAR quality framework (desirable)
• The post requires specific systems knowledge of SAP/Oracle/ePortal/SharePoint and to utilise the scheduling and coverage systems (desirable)
• Knowledge of SAP and/or similar scheduling systems (CMS, Cygnum, CourseSight & MyKnow) (essential)
• Expert knowledge of Microsoft packages including Word, Excel and PowerPoint. (essential)
• Awareness of TfL Operations and how they work together

Experience

• Experience of working to demanding targets to meet tight service levels
• Experience of carrying out Sentinel administration, following Network Rail rules (essential)
• Ability to work with others but also work on own initiative to ensure work is completed on time and accurately
• Experience of making decisions quickly to provide the best possible outcome for the business
• Experience of cross referencing a number of sources to ensure accuracy of data
• Experience of working collaboratively to achieve team goals and objectives
• Experience of working to tight deadlines in an output specified, results orientated team with clear deliverables.

Application Process

• Please apply using your CV (max of 2 pages and font size 12)
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel.

Skills Required