Job Description

Firstly, who are we?

Horizons Homecare are a new company with a full vision to improve care standards and positively impact peoples lives. We are a company that offers more for you, such as, real career focussed roles, professional development and amazing, rewarding benefits. We completely believe that a great company is built by great people and great people should be treated like family.

What is the role?

This role is based at our office where you will also be at the front of our home, welcoming our amazing visitors in a loving and presentable manner. As a Scheduler and Administrator at Horizons Homecare, you'll play a pivotal role in the smooth running of our amazing care service. Balancing both planning and communication, you'll be responsible for creating staff rotas, coordinating care visits, and supporting our office operations with professionalism and efficiency. From handling enquiries to reacting swiftly to changes, your ability to stay organised, calm under pressure, and client-focused will be key to ensuring our service remains consistent, compassionate, and highly regarded. This is a role for someone who thrives in a fast-paced environment and wants to make a real difference behind the scenes.

What if i like a new role?

The great thing is, our Admins are basically "Masters of everything " and your role can and may change as your skills develop, or as the business requires it. You may find you have passion for a different role and if the opportunity allows for it, we'll always support our current staff to switch positions before looking to hire outside the company.

Duties

Answering and directing incoming phone calls professionally and warmly Greeting visitors, carers, and professionals to the office Checking and responding to emails (general inbox, referrals, etc.) Updating care records, staff files, and documentation on our care system (e.g., CarePlanner) Typing letters, letters to GPs, appointment confirmations, and other documents Supporting recruitment processes (e.g., booking interviews, chasing references, photocopying DBS documents) Booking training sessions and logging completed staff training Filing paper and digital records securely in line with GDPR Organising internal events, staff birthdays, newsletters, and staff awards Scanning, uploading and maintaining HR documentation Preparing meeting notes, agendas, and minutes (if supporting the Manager) Creating and updating care visit schedules/rotas using care software Liaising with carers about any rota changes, cover needs, or shift queries Reviewing travel times and routes to ensure realistic rotas Communicating with clients about time changes, delays or staff handovers Planning rota cover for holidays, training, and annual leave Contributing to staff reviews and support by highlighting punctuality or rota feedback Supporting the on-call rota, including weekend and evening duty (shared) Producing rota reports or overviews for management review Working closely with recruitment to match new staff into available shifts Working closely with client coordinators to see where we have availability for new clients

What We're Looking For:

Experience in scheduling, rostering or administration (essential) Excellent communication and organisational skills Confidence using IT systems A warm, friendly, can-do attitude -- even when the phones are ringing! Ability to problem-solve and prioritise in a fast-paced environment Willingness to support the on-call rota occasionally (shared evenly)
"When people join us they stay - and that says a lot for any industry! Our staff are happy because they are listened to, supported, and encouraged. That's a family".

If you would like to know more about the role or other opportunities at Horizons Homecare then please do feel free to get in touch with our local branch at: Blackpool@horizonshomecare.co.uk or feel free to phone us on 01253202922. We are

always

looking for amazing people to come and join our family - that could be you!

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Company events Company pension Discounted or free food Employee discount Employee mentoring programme Free or subsidised travel Free parking Health & wellbeing programme On-site parking Referral programme Sick pay
Schedule:

Monday to Friday
Experience:

providing care: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: SchAdmin-001