Job Description

About Us

The RTR Group is a growing electrical and multi-trade maintenance company committed to delivering high-quality services to our clients. With a strong focus on customer care and operational excellence, we are introducing a dedicated Scheduler / Planner to strengthen our team and enhance service delivery.

The Role

This position expands on the traditional Maintenance Coordinator role, with a specific focus on scheduling and resource management for electrical and multi-trade engineers. You will act as the vital link between clients, engineers, and the office team, ensuring smooth workflows, efficient use of resources, and a consistently high standard of service.

Key Responsibilities

Plan, coordinate, and manage daily and weekly engineer schedules across multiple trades. Allocate jobs effectively using company platforms, matching the right engineer to each task. Create and manage new job records, ensuring all details are accurate and up to date. Monitor job progress, ensuring all work meets service level agreements (SLAs). Liaise with clients, tenants, landlords, and subcontractors to arrange access and provide updates. Escalate scheduling issues, resource shortages, or delays to management, proposing solutions. Coordinate delivery of materials for scheduled works. Support the preparation of client quotes through accurate data collection and tracking. Handle quoting, bidding, and job tracking, maintaining accurate records. Participate in regular team meetings to review and improve service delivery and efficiency. Provide out-of-hours support on a rota basis (including weekends). Assist with general administrative and office duties as required.

About You

Proven experience in planning, scheduling, or coordinating within a maintenance, facilities, or engineering environment. Strong organisational and time management skills, with the ability to handle multiple priorities in a fast-paced environment. Excellent communication and interpersonal skills to build effective relationships with clients, engineers, and colleagues. Confident using Microsoft Office (Excel, Word, Outlook) and scheduling or CRM software. Able to work independently, using initiative to resolve challenges quickly. Calm under pressure, adaptable, and proactive in finding solutions. Passionate about continuous improvement and delivering excellent customer service.

What We Offer

40 hours per week, Monday to Friday (8am-5pm) 20 days holiday (increasing with service) + 8 bank holidays 2 additional days off for your birthday and the festive period Profit-based bonus scheme Company pension scheme Online health & wellbeing support Staff discounts through our online shop Regular company social events

Why Join Us?

At RTR Group, you'll be part of a growing, forward thinking business where teamwork and customer care are at the heart of everything we do. This is an exciting opportunity for someone who thrives in a fast-moving environment and enjoys problem solving. If that sounds like you, we'd love to hear from you!

Job Type: Full-time

Pay: 25,400.00-26,500.00 per year

Work Location: In person