Job Description

JOB OVERVIEW

We are seeking a highly organised and proactive individual to join our UK Service Team as a Scheduling Coordinator for 12 months. In this pivotal role, you will be responsible for coordinating fault call visits, managing job workflows, supporting inventory control, and ensuring seamless communication across departments. Your focus will be on maximising technician productivity, minimising operational costs, and maintaining high levels of customer satisfaction.

Working closely with our Customer Support, Field Technicians, and Service Contracts teams, you'll ensure that all service jobs are scheduled and completed efficiently, with clear follow-up on outstanding issues. Your ability to balance scheduling priorities, resolve queries, and support administrative processes will directly impact our service performance and our customers' experience.

This role is ideal for someone who thrives in a fast-paced environment, has strong problem-solving skills, and is committed to delivering high-quality operational support.

SPECIFIC ACCOUNTABILITIES

Ensure that fault call visits are scheduled efficiently, ensuring that all workload is allocated to maximise technician productivity and minimise costs, whilst meeting service level agreements.

Reviewing the current jobs within the workflow. Managing job progression through the system.

Supporting stock management and investigation. Completed via a monthly stock take return, annual stock takes and red icon review.

Follow up on and investigate any issues related to job completion and instances where a first-time fix was not achieved, to ensure accurate tracking of completed and outstanding work. This enables effective workload reallocation to meet customer KPI's.

Liaise closely with Customer Support, Service Contracts and the Field Technicians to ensure a smooth workflow from customer request to job completion. Act as an effective channel of information by ensuring that complaints are communicated and referred to appropriate personnel in accordance with Company Policy.

Assisting Customer Support during busy periods. accurate and speedy data entry of service and sales orders.

Regional area responsibility - Liaise with technicians, Customer Support and Finance teams to resolve queries relating to service or sales orders.

Provide general assistance as assigned by the UK Service Manager to maintain and enhance the standards of performance within the Customer Support Team and increase the level of professional service delivery to Life Fitness customers.

SKILLS & ABILITIES

Very good written and spoken English

Effective communicator with customers and internal departments

Strong organisational and time management skills to manage a high volume of customer service jobs efficiently and effectively

Able to think quickly and adapt under pressure to meet customer needs

Demonstrate keen attention to detail while resolving complex issues

Ability to multitask effectively in a fast-paced environment

Strong interpersonal and team collaboration skills, with a customer centric approach

Strong working knowledge of Microsoft Dynamics, Excel, and Word

Must have excellent team working skills

Excellent IT skills and able to learn new systems quickly

Experience of working to and supporting others in achieving KPIs

Proactivity and the ability to work on your own initiative

LOCATION

Ely, Cambridgeshire

DEPARTMENT

Customer Support

HOURS

37.5 hours per week - hybrid working 3 office days per week

REPORTS TO

Customer Support Team Lead

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From 25,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site gym On-site parking Private medical insurance Work from home
Schedule:

Flexitime Monday to Friday No weekends
Ability to commute/relocate:

Ely CB6 3NX: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Location:

Ely CB6 3NX (preferred)
Work Location: In person