Job Description

Job Category: Non-Teaching
:
Organisation: Leicestershire County Council
Work Location: Customer Service Centre, County Hall, Glenfield, Leicestershire, LE3 8RA
Worker Category: Hybrid
Salary: 26,832 - 28,146 per annum (pro-rata for part-time)
Working Hours: 37 hours per week
Contract Type: Full-time, Permanent
Closing Date: 09/11/2025
Interview Date(s): TBC
Are you a highly organised and analytical professional looking to make a real impact in service delivery? Leicestershire County Council is seeking a proactive Scheduling Coordinator to join our Adults & Communities department within the Customer Service Centre (CSC).
About the Role
As Scheduling Coordinator, you'll play a pivotal role in planning, forecasting, and optimising staff resources to ensure the CSC meets performance targets and delivers exceptional customer service. Working closely with Team Leaders, Managers, and external system providers, you'll manage rotas, monitor real-time adherence, and support workforce management tools such as Peopleware and Anywhere365.
Main duties and responsibilities:

• Develop and maintain effective rotas and resource plans.
• Forecast inbound, outbound, and administrative activities.
• Monitor staff adherence and coordinate leave records.
• Schedule mandatory training and track completion.
• Advise on the service impact of leave and flexible working requests.
• Maintain and troubleshoot workforce management systems.
• Support performance improvement initiatives and report system issues.

About You
To apply for this role, you must: * Demonstrate experience in effectively utilising workforce management tools, ideally within a contact centre.

• Demonstrate experience of accurately forecasting inbound, outbound and admin related activities to meet anticipated demand.
• Demonstrate the ability to prioritise competing workloads and work to deadlines with excellent organisational skills.
• Demonstrate an ability to take ownership of problems encountered with excellent problem-solving skills.
• Demonstrate excellent communication skills with internal and external colleagues.
• Demonstrate experience in protecting and managing information securely and confidentially.
• Have an NVQ Level 3 in Business Administration or equivalent and GCSEs including Grace A-C in English and Mathematics or equivalent.

We'd also expect you to share and will ask you to evidence when you have demonstrated them as part of the interview process.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.
For more information or an informal discussion, please contact either:
Rhiannon Watts
Team Leader
01163054518
Chris Dudley
Service Delivery Manager
01163051061
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre:
By applying for this post, you agree to our
About Us:
About Leicestershire County Council
Leicestershire County Council is a and organisation. In August 2021, we also signed up to the . We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Skills Required