Job Description

Scheme Liaison Officer:

Birmingham:

Salary: 26042 - 31829 plus 750 car allowance

Contract type: Permanent

Working hours: 37 hours per week

About the role

Working both independently and as part of a team to pro-actively deliver a high-quality housing management service within older people`s accommodation, focussing on customer satisfaction and value for money. To cover multiple sites To lead and coordinate on complex tenancy issues such as property condition and low level ASB cases providing a first point of contact for both customers and other GreenSquareAccord services. To coordinate the management of buildings and grounds, ensuring service standards are maintained and setting standards alongside residents and management To work with partner agencies to help customers sustain independence and decrease isolation. To provide information or signpost new and existing customers which will enable them to manage and sustain their tenancy. To support GreenSquareAccord aim of valuing our customers by meeting housing and related needs. To ensure all aspect of Health & safety checks are compliant

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

The Scheme Liaison Officer is a key role within the Age Designated Services structure. This post is customer facing and responsible for tenancy and day to day scheme management primarily. The role is linked directly to other services in GreenSquareAccord, such as property services (repairs), asset management, gas safety, health and safety, tenancy enforcement etc. The role therefore requires excellent communication and coordination as these services often rely on the Scheme Liaison Officer to flag service-related issues. The Scheme Liaison Officer will also need to have on oversight of any health, wellbeing and safeguarding needs arising for customers to ensure they can receive advice, guidance and signposting - provision of direct support is carried out by our partner agencies. The direct report for this role is the Age Designation Service Locality Manager / Scheme Liaison Team Leader. While the role is scheme based, Scheme Liaison Officers will from time to time be required to support service delivery across the operating areas of GreenSquareAccord

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.


We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.


Everyone deserves a home, it`s a place from which we build our future, we thrive at home.


We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.


Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.


We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.


A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.


Our five core commitments are:


We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.


Trust based flexible working and supportive and friendly teams

25 days annual holiday entitlement, increasing to 30 days

One day off for your birthday

Opportunity to buy or sell annual leave

A defined contribution pension scheme GSA matches up to 6% contributions

We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.

Access to Blue Light discount card membership

Confidential Employee Assistance Programme (EAP).

Cycle to work Scheme

Eligible for occupational sick pay

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.



GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.



If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.