Job Description

Permanent

Full time (37 hours per week)

Are you passionate about making a difference in people's lives? Are you an enthusiastic and driven individual with a proven ability to deliver exceptional customer service in a supported housing environment?


Do you possess a strong commitment to empowering individuals to lead independent lives within their communities?


We have an exciting opportunity for you!


At bpha we are seeking a dedicated and proactive Independent Living Scheme Manager, who is self-motivated to oversee and manage one of our Independent Living Scheme's in Cambridge.


This site-based role is pivotal in creating a welcoming and inclusive environment for our customers.


Working 37 hours per week, we offer flexible arrangements from Monday to Friday. A full driving license is preferred but not essential.

As an Independent Living Scheme Manager, you will be:

Leading the effective housing management of an Independent Living Scheme, ensuring a high standard of service delivery. Conducting assessments to understand the housing and support needs of prospective and current customers, enabling successful tenancy sustainment. Managing scheme budgets and develop actionable plans to meet service objectives. Collaborating with external agencies to enhance the support provided to our customers. Addressing housing-related issues including rent arrears, antisocial behaviour, safeguarding, and maintenance working with social rented and shared ownership customers. Ensuring compliance with health and safety regulations and oversee facility maintenance.

We'd Love to Meet Someone With:

A genuine passion for supporting others, demonstrating empathy and compassion. Knowledge, experience, and understanding of intensive housing management, social rent, leaseholds, and tenancy management issues. Knowledge of professional boundaries, safeguarding principles, and managing antisocial behaviour case work. Strong experience in providing person-centred support, particularly for individuals with complex needs. Excellent communication skills, both verbal and written, along with strong IT literacy. Confidence to work independently, with effective risk assessment and support planning capabilities. Exceptional organisational skills, with the ability to manage a busy and diverse workload.

Desirable

:

Experience in housing management or a related field. Knowledge of health and safety in housing environments. Housing qualification (or equivalent experience).

Special Requirements

This role requires an Enhanced DBS check.

Our Values

At bpha, our values are at the heart of everything we do:

We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference.

What We Offer You:

A competitive salary from 33,000 Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme


Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.


Early applications are encouraged to avoid disappointment.


All offers will be subject to satisfactory pre-employment screening, including DBS check and references.



INDMED


bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.


We own or manage over 19,500 homes and over 500 staff.