Job Description

Pinner House Society Ltd is a charitable housing association first set up as Harrow Homes for the Aged in 1948.

Pinner House, an historic and attractive Grade II listed house, provides independent living sheltered accommodation, in 30 self-contained purpose-built flats, for those aged 60 and above.

It is administered by a Board of Trustees and on-site full-time managers. The managers provide support to residents in the form of 24 hour on-call presence (via on-site staff or outsourced service), enabling our residents to maintain their independent living in a friendly community, a stone's throw away from the bustling Pinner village with shops and restaurants and Pinner metropolitan line station.

A great opportunity has arisen for an experienced and versatile Scheme Manager to join the team and contribute to the smooth running of a prestigious private residence in Pinner. Working closely with a small, established team including the Board of Trustees, the current Manager, Secretary and Financial Controller, you will share responsibility for the operational day-to-day management of the Scheme.

On-site accommodation is provided in the form of a private one-bedroom suite within the main house, featuring its own entrance, (via a communal entrance) kitchen, sitting room, and bathroom.

The general work schedule is Monday-Friday, with variable after-hours and weekend work as needed to enable cover and for events, etc. Salary is competitive and negotiable depending on experience, expected to be in the region of 25,500 plus statutory holidays and pension.

This position requires a professional who is confident in a leadership capacity yet equally willing to be "hands-on" providing front-of-house support service when needed. The ideal candidate will demonstrate excellent communication skills, discretion, and the ability to navigate matters with sensitivity, confidence, and adaptability.

The successful Scheme Manager will be someone who has office management experience and excellent administration skills and is focused on providing a first-class customer service. The role will also include the opportunity to get involved with process improvement and developing high-quality policies and processes to enable Pinner House to retain its standing in the community as a much sought after independent living accommodation of choice.

Circumstances will be such that you are able to live on-site, in the accommodation provided, rent-free. Full package details will be provided to shortlisted candidates.

A passion for excellent customer service is vital with the focus on providing a happy and fulfilling lifestyle for the residents, having an outgoing, friendly personality and enjoy working with people. Knowing when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of Pinner House and its residents, displaying professional boundaries, good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, there is a requirement to work alone and independently, using initiative to ensure deadlines are met.

The successful candidate will have experience of managing Health & Safety and risk assessments, have business acumen and experience of budget responsibility, will have managed site repairs & maintenance and liaised with contractors, and must be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.

This position is ideally suited to people with experience of managing schemes in similar backgrounds such as social housing, retirement living, charity and health & social care sectors, with knowledge and understanding of the policies, procedures and the governance required in this environment.

Full and detailed will be provided to shortlisted applicants.

Job Type: Full-time

Pay: 25,500.00-28,500.00 per year

Benefits:

Company pension
Work Location: In person