Job Description

Receptionist & Lead First Aider x 2 roles - JOB DESCRIPTION

Contract:

39 plus 1 week (Term Time only, plus 1 week)

Working hours:

Post 1.

8am to 4pm

Post 2.

8.30am to 4.30pm

Salary:

Hay 6 Points 9-19 pro-rata, 28,303 - 32,744 (32,907 to 38,070 FTE)

Line Managed by:

Business Manager

/

Office Manager

Purpose of Role:

To provide a professional and efficient reception and administrative service that supports the smooth running of the school and reflects its values. This role is key in ensuring a welcoming environment for all stakeholders and in supporting the wider staff team through strong organisation, communication, and first aid provision.

Key Functions:

? To provide efficient and effective administrative support to a growing and developing school

? To act as a professional first point of contact student and family contact at the School

? To provide general administrative support

? To lead on emergency first aid

? To support the Senior Leadership Team and wider school staff

Specific Responsibilities:

Reception & Front of house Support

Serve as the first point of contact for all students, visitors and callers during the school day.

Manage incoming calls: respond directly where possible, redirect appropriately, and take accurate messages.

Provide accurate information and respond to queries from students, staff, and parents.

Manage visitor access and security protocols including safeguarding, signing in/out and issuing ID badges.

Handle and log deliveries, ensuring relevant staff are informed promptly including timely processing of examination scripts and collections.

Maintain a tidy, welcoming reception area and keep noticeboards and displays updated and well presented.

Lead on promoting a professional and helpful school front office at all times.

Provide a calm, welcoming presence for students who are unwell, in need of assistance, or have questions.

Contact families regarding student illness, injuries, or early collection needs.

Maintain accurate logs of student arrivals, departures, and incidents throughout the day.

Issue items such as planners or passes purchased on ParentPay.

Respond to calls from parents and carers, delivering accurate messages and updates to relevant staff promptly.

Work closely with pastoral teams to support student wellbeing and ensure communication with home is effective and timely.

Monitor and manage students, maintaining a safe and supportive environment.

Manage early/late student sign-ins and outs, updating MIS system Bromcom, Class Charts

Medical & First Aid Duties

Act as the lead First Aider; administer first aid and manage medical emergencies.

Lead the provision of first aid and manage emergency situations in line with school policies.

Maintain up-to-date records of medical information, care plans, and medication requirements for students.

Coordinate with the school nurse and external agencies regarding vaccinations and health-related programs.

Ensure first aid supplies are stocked and prepared for both on-site needs and school trips.

Liaise with emergency services and parents regarding student medical needs.

Maintain a log of incidents, accidents, and treatments in accordance with school policies.

Complete student-specific risk assessments and ensure their appropriate documentation and storage.

Monitor the defibrillator and ensure its readiness.

Support students with conditions such as diabetes, and all medical conditions maintaining accurate records.

Track first aid certifications and prompt re-training.

Process and log incident reports, consent forms, risk assessments, and medical data.



Administrative Duties

Provide general admin support to the office and Senior Leadership Team: filing, photocopying, scanning, and correspondence.

Assist with distributing incoming mail and preparing outgoing communications.

Support with the administration of school events, meetings, and open days.

Assist with tasks related to exam deliveries in line with JCQ regulations.

Team Collaboration & Flexibility

Model professionalism and uphold the school's values and ethos in every interaction.

Provide flexible support across the admin team, assisting with additional tasks during peak times or staff absences.

Maintain awareness of the roles and responsibilities of team colleagues and offer cover or support as required.

Participate fully in staff meetings, briefings, and training sessions as required.

Maintain strict confidentiality and data protection standards.

Work collaboratively and flexibly within a team, supporting during peak times or absences.

Engage in regular professional development and line management processes.

Promote and safeguard the welfare of children and young people at all times.

General:

To actively promote the safety and welfare of our children and young people To model the front of house school approach to ensure the highest standards of professionalism and communication with all stakeholders are upheld. To liaise with colleagues and external contacts at all levels of seniority with confidence, tact and diplomacy To follow all Trust and School Policies including the Staff Code of Conduct and KCSIE Guidance. To maintain high attendance and punctuality at all times To actively engage in the school line management, appraisal and professional development systems and practices. To work with Trust central team and other schools and leaders in the Trust network, to establish good practice throughout the network, offering support where required Be proactive, professional, and discreet in handling sensitive information and situations. Uphold and model school policies, values, and standards of appearance, punctuality, and attendance. Engage in the school's performance review and appraisal processes and undertake relevant CPD as directed. Undertake any other duties commensurate with the role, as delegated by the Office Manager or Senior Leadership Team. To carry out any duties and responsibilities assigned as reasonably directed by the Headteacher.

Conditions of employment

The above responsibilities are subject to the general duties and responsibilities contained in the written statement of conditions of employment (the Contract of Employment).

The postholder is required to support and encourage the school's ethos and its objectives, policies and procedures

as agreed by the Governing Body.

S/he shall be subject to all relevant statutory requirements as detailed in the most recent School Teachers Pay and Conditions Document.

This job description is not an exhaustive list and you will be expected to carry out any other reasonable tasks as directed by the Headteacher. The postholder may be required to perform any other reasonable tasks after consultation.

This job description allocates duties and responsibilities but does not direct the particular amount of time to be spent on carrying them out and no part of it may be so constructed.

This job description is not necessarily a comprehensive definition of the post. It will be reviewed regularly and it may be subject to modification at any time after consultation with the postholder.

All staff must participate in the school's Appraisal process.

The Charter Schools Educational Trust is committed to safeguarding the welfare of all children and young people and expects all its staff to share this commitment.

The Charter Schools Educational Trust is committed to equality and diversity, and to being a family where everyone can be themselves. We are committed to continuous improvement in how representative we are of our local communities, including gender, ethnicity, religion, age, and all other aspects of diversity.

We offer family friendly, flexible working arrangements, and staff networks to provide a supportive environment in the workplace where members can receive peer to peer support.

Person Specification

Qualifications

? GCSEs (A*-C / 9-4) in English and Maths or equivalent (desirable)

? Relevant training in customer service, safeguarding, first aid, or administration systems (desirable)

Knowledge, Skills and Experience

? Experience of working in a front-facing customer service or administrative role, preferably within a school or educational setting

? Confident in the use of IT systems including Microsoft Office, email, internet, and Management Information Systems (MIS) such as BromCom

? Strong organisational and time management skills with the ability to prioritise workload effectively

? Excellent verbal and written communication skills with the ability to communicate clearly and professionally with a wide range of people

? Experience in dealing with confidential information in a discreet and professional manner

? Ability to remain calm under pressure and handle challenging situations with empathy and professionalism

? Knowledge of safeguarding procedures and an understanding of the importance of child protection in an educational environment

? Ability to work independently with minimal supervision, and as part of a team

? Understanding of the importance of a professional front-of-house presence and first impressions

? Experience of managing multiple tasks simultaneously in a busy environment

? A helpful, positive, and approachable manner with a focus on providing excellent customer service

? Commitment to supporting the school's vision, values, and ethos

Professional Behaviours

? A genuine passion for supporting the wellbeing and success of young people

? A strong understanding of safeguarding practices and a commitment to keeping children safe in education

? Excellent interpersonal skills and the ability to build strong relationships with students, staff, parents, and visitors

? A proactive and flexible approach to problem solving and day-to-day challenges

? High levels of honesty, integrity, and professionalism

? Strong sense of personal responsibility, with a readiness to reflect and continuously improve

? Calm and professional under pressure, with the ability to remain composed in emergencies

? Ability to use discretion and maintain confidentiality at all times

? A commitment to promoting equality, diversity, and inclusion

? Willingness to engage in professional development and training

Other

? The right to work in the UK

? Willingness to undertake a DBS check and adhere to the school's safeguarding policies

Job Type: Full-time

Pay: 28,303.00-32,744.00 per year

Work Location: In person