Job Description

Salary

Grade 6 | 31,537 - 34,434

Contractual hours

37

Basis

Full Time

Package

Permanent

Job category/type

Shared Resource Service

Date posted

23/12/2025

Job reference

REQ005973

attachment
REQ005973 Dadansoddwr Cymorth Pen-bwrdd Ysgolion - Gwasanaeth Addysg SRS.docx

You must demonstrate how you meet the Essential criteria listed in the attached Person Specification in order to secure an interview: How to apply Guidance for applicants Torfaen County Borough Council.



The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Usk and Newport main offices and the partner schools delivering SLAs and project work dependant on service need. For the purpose of this post the role will be based across

Newport Primary Schools.

Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.



Our core values are:

People

- trusting, supporting, contributing and helping one another.

Sharing

- Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.

Practices

- Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.

Adding

Value

- Caring about SRS performance, Caring about our customers, Delivering high quality, value for money services, making a difference to our customers.

Common Purpose

- Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.



As a successful Schools Desktop Support Analyst, you will:



Provide 1st/2nd line support to schools across the region; Have experience of desktop support; Provide escalation to 3rd line where necessary. Strive to meet and exceed Service Level Agreement (SLA) performance targets; Have a good working knowledge of IT hardware and software; Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools; Work and adapt to both working within a team and individually.

The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.

This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.

You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

For an informal discussion regarding this vacancy, please contact:



Richard Clark - RichardClark@SRSWales.com 01633 648331 or Cath Barnard - cathbarnard@SRSwales.com 01633 647440.



We are a registered Disability Confident Employer and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission,

test

or interview.