Job Description

Welcome to KFC. Home of the real ones.

We sell the world's best chicken. Seriously. And we've done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we're proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.


Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world's most iconic brands.


What's the gig? Well, you support our restaurants -- and we'll support you every step of the way. Simple. Our doors are open -- and they can take you anywhere.


All we ask is that you be you. Because that makes us, us. Sound good? Great. Let's find out about that job.

THE TEAM

Our Tech team is a 60+ strong team of curious minds, building the digital experiences that power KFC - from app to kiosk, delivery to checkout. We work cross-functionally, move fast, and stay focused on what matters: creating smart solutions that make things better for our customers and our teams.

What will you spend your time doing?

Doing everything possible to ensure we are delighting our customers and delivering amazing digital experiences, being customer centric at your core. Guiding and growing Value Streams along with the organisation on aligning to value with a view of how to mobilise via agile methodologies. Coaching Value Streams to own the product, with a view of driving quality through practice. Guiding Value Chains and value streams to create and enable flow with the removal of friction felt and seen within the flow of and delivering value to our customers. Sensing the needs of the Value Stream to inform a cadence of coaching to foster greater alignment, development of relationships to support growth and performance of teams. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or judgment, with an emphasis on healing and problem-solving. Facilitating getting the work done without coercion, assigning, or dictating the work. Facilitating discussion, decision making, and conflict resolution. Improving transparency and radiating information to greater communication and collaboration within the business. Supporting and educating the Value Stream Leadership, on the roles, interaction, and support of value creation within the team and within the business. Providing all support to the team using a servant leadership style whenever possible and leading by example. Supporting and coaching value streams in working beyond short-term horizons and elaborating just in time. Actively supporting and driving strategies of the Agile Chapter whilst evolving, and standardising practices with other Scrum Masters / Value Stream Coaches.

What we love from you:

Experience in playing a Scrum Master / Agile role for at least 5 years for a software development team that was diligently applying Scrum / Lean principles & practices. Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, and empowerment. Knowledge of various techniques and patterns for driving intentional change and growth of teams. Leveraging data to reflect insight with teams enabling greater performance and resilience. Knowledge of: Flow, Lean, XP, Kanban. Awareness and experience with widely successful Agile techniques: User Stories, BDD, ADD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games. Previous experience as a team lead. Hold certifications such as, A-CSM, PSK I or PSM II/I

About You:

Excellent communication and mentoring skills - encouraging open dialogue and resolving conflict. Great empathy to understand and share the feelings of people and our customers. Support customer needs and drive satisfaction. Adaptive approach to support change within complex environments. Collaborative spirit to work effectively with cross-functional teams. Patience to provide guidance and support to all. Continuous improvement, informing one's knowledge and evolving practices. Problem solver - ability to identify and remove bias to address obstacles in value delivery. Strive for streamlining and efficient processes. Relationship builder, fostering strong relationships for team cohesion and growth within the business. Open Communication: Encourage transparent and open dialogue. Conflict Resolution Skills: Address conflicts constructively.

What's in it for you:

We offer benefits that make your life that little bit easier -- because we know the juggle is real.


From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we've created a package that supports the real you, in and out of work.

You'll get:

? Hybrid working from our Woking RSC (just 24 mins from London)


? Up to 11% company pension contributions


? Fri-Yay finishes at 1pm every Friday


? 25 days' holiday (plus bank hols)


? 5 Live Well Days a year, just for you


? Bonus scheme linked to company & personal performance


? Private healthcare, Digital GP access & mental health coaching


? Enhanced parental leave and flexible return options


? Study support, income protection, life cover & more


? And yes -- 25% off the chicken


Because real ones deserve real rewards.

THE ROAD TO BECOMING A REAL ONE...

Apply (Go on... do it) - send us your CV and answer a couple of app questions. Intro call with our Talent Team Virtual call running a retrospective with the Scrum Team Virtual call with the Hiring Manager + Leadership Team member

Ready?

We hope so, if you're ready to be part of our community, now's the time to apply.


Beware of fake job postings using Yum! and/or our brand logos - KFC, Pizza Hut, Taco Bell and Habit Burger & Grill - on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.


INDHEADOFFICE