Seasonal Admissions Assistant Edinburgh Castle

Edinburgh, SCT, GB, United Kingdom

Job Description

Starting salary:

25,770


Contract type:

Seasonal/Fixed-Term until 31/10/25


Grade:

A


Location:

Edinburgh Castle


Working Hours:

35 hours per week, 5 days out of 7 on a 3-week rota including weekend working


Interviews:

To be held in person at Edinburgh Castle on week commencing 21/07/25


Yo ur role of Admissions Assistant with Historic Environment Scotland will be a seasonal position up until 31 st October 2025.


Are you looking for a flexible seasonal job that is both fun and unique? You'll get a unique view into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Edinburgh during the season.


Edinburgh Castle is one of the most visited attractions in the UK and hosts a range of exciting events throughout the year. It is a very busy site and Castle staff take pride in representing Scottish hospitality to a diverse range of visitors.


The Admissions team operate at the front of Edinburgh Castle, welcoming visitors from all over the world. It is a large team, led by the Admissions Manager and three Admissions Supervisors. Roles within the team include checking tickets, promoting memberships, issuing audio tours, and managing traffic.





Benefits of joining us at Historic Environment Scotland



Enrolment onto a Civil Service Pension scheme - 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role



Customer Service



Provide the warmest welcome to our visitors and engage proactively with customer service. Process and promote admissions transactions through the till system, selling appropriate tickets and products to visitors Ensure a high standard of presentation throughout the site, working with colleagues to ensure both public and staff areas are kept clean, and any maintenance requirements are reported. Support the team in achievement of quality assurance Key Performance Indicators (KPIs). Actively support HES seminars, events, functions and promotions.

Teamwork



Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.

Commercial Awareness



Work together with your Castle Team to achieve overall commercial performance targets. Promote commercial opportunities within the Castle, such as upcoming events and retail products where appropriate.

Health and Safety & Compliance



Ensure the security of the site, buildings and contents, including acting as key holder (where required). Monitor and comply with all H&S procedures/guidance relevant to the Castle. Follow correct procedures to ensure safe operation of all equipment. Ensure that the health and safety of staff, visitors and contractors is paramount at all times. Ensure all vehicles entering the castle and parking on the esplanade have the appropriate approval.

Key requirements of the role:



In order for you to be successful in this post, we will be looking for you to complete a

cover letter

which addresses:


1.

Why you are interested in the post with Historic Environment Scotland


2.

How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.


Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.



Essential Criteria:



Experience delivering high standards of customer service. A genuine interest in working within the heritage tourism industry. Experience of working in a fast-paced, busy environment. Cash handling experience.




We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.


We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.


Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.





Due to site maintenance, please note that we are currently experiencing problems with issuing notification emails through our recruitment platform. If you have not received notification that your application has been received, please email recruit@hes.scot. We apologise for any inconvenience caused by this.

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Job Detail

  • Job Id
    JD3293579
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Edinburgh, SCT, GB, United Kingdom
  • Education
    Not mentioned