Job Description

Position

Seasonal Cafe Assistant (Christmas)

Salary

13.85 per hour

Location

St Martin-in-the-Fields, Trafalgar Square, WC2N 4HJ

Full-time/Part-time

Fixed-term, full-time, part-time and casual availabl

Reports to

General Manager, with Cafe Supervisors

Role overview

To play a vital role in supporting the customer experience at St Martin's during our busy Christmas season by offering high quality events and hospitality assistance to the Cafe team.

Background

St Martin-in-the-Fields (St Martin's) is an incredible place to work. Located in the heart of London on Trafalgar Square, we are a place for everyone, everywhere, every day - to worship, reflect, relax, meet, eat and drink, enjoy music and the arts and much more. The church is a 300-year-old architectural jewel. We have iconic spaces that attract hundreds of thousands of people to our site each year.

The Cafe in the Crypt is open every day (other than Christmas & Boxing Day) and generally serves food from 10.00 to 18:00 for up to 200 seated covers. We have 6 different available event spaces, where our largest events can command to 500 people standing for canapes. On top of this, the cafe is host to many evening functions and a weekly jazz night. With a strong Cafe team, we deliver a unique service throughout the day and into our evening offerings.

Throughout the Christmas period (end of October through to January), thousands of visitors pass through our doors each day to have coffee or food in the Cafe in the Crypt, to attend a Concert or take part in one of over 400 events we host each year.

Summary

The Seasonal Cafe Assistant is a multifaceted role crucial to the smooth running of our diverse venue, comprising of the church, which plays host to over 200 concerts a year, the Cafe in the Crypt and our dynamic events space. This role combines working day-to-day in our Cafe in the Crypt with evening wet-led offerings including our famous "Crypt Lates" evenings and our corporate events (including fashion shows for exclusive luxury brands, TV, film and theatre wrap parties).

The ideal candidate will be a proactive team player with excellent communication skills and a passion for creating a welcoming and efficient environment for all who use the space. As a key member of our team, you will be responsible for selling and serving food and drinks in our Cafe, as well as assisting with event preparation and delivery. Working closely with the other Cafe staff, you will help to ensure that all areas of the Cafe are kept stocked, clean, and tidy.

Main duties and responsibilities

Cafe & Event Support

Assist with Cafe operations, including food and beverage service, customer interaction, and maintaining a clean and organised environment;

Assist with setup, service, and cleanup for events in the Crypt and other events spaces;

Ensure food displays on the counter looks fresh, inviting, and presentable;

Handle transactions and operate the point-of-sale system (training provided);

Maintain inventory of Cafe supplies and communicate needs to the Cafe Supervisors;

Adhere to all food safety and hygiene regulations, keeping up to date with legislation and training in these areas;

Provide suitable suggestions to customers, ensuring you have complete product knowledge including allergens;

Upsell appropriate products to customers, to maximise revenue both in the Cafe and elsewhere across the site;

Restock drink fridges and counters as required and inform Cafe Supervisors of low stock;

Ensure adequate supplies are stocked in customer toilets and other areas and that these areas are maintained to a high standard; and

Report any maintenance issues or safety hazards to the Cafe Supervisors or cleaning and maintenance team.

General Responsibilities

Provide excellent visitor experience to all guests and customers;

Maintain a professional and positive attitude at all times;

Work collaboratively with other team members to ensure seamless operations;

Communicate effectively with the Cafe Supervisors and other colleagues; and

Be flexible and adaptable to changing priorities and event schedules.

Knowledge, skills and abilities

Candidates should be advised that this role involves standing for long periods of time, some physical lifting and moving (with appropriate support), and working in a range of environments including inside and outdoors. The successful candidate will have:

Previous experience as a food and beverage attendant, but full training will be provided;

Ability to work in a fast-paced events-focused environment;

Strong organisational skills and attention to detail;

Excellent communication and interpersonal skills;

Ability to work independently and as part of a team;

Ability to lift and carry heavy objects;

Ability to work flexible hours, including evenings and weekends, as required; and

A positive attitude and a willingness to learn.

Please note - This job description is intended to provide a general overview of the responsibilities and requirements for this position. It is not intended to be an exhaustive list of all duties that may be required. St Martin's reserves the right to modify or adjust the job description in line with the requirements of the role.

Who we are looking for

St Martin-in-the-Fields welcomes applications from all sections of the community and is committed to maintaining an inclusive working environment, with a diverse workforce. We value individuality, equality and representation and appoint on merit.

How to apply

To apply for this post, please email the following to peopleandculture@smitf.org:

An up-to-date CV detailing your relevant achievements.

Interviews and trial shifts will be held as suitable applications are received. St Martin's reserves the right to close and appoint to this role within the stated advertising period, and so advises early applications are submitted.

Job Types: Full-time, Part-time, Zero hours contract

Pay: 13.85 per hour

Benefits:

Company pension Discounted or free food Employee discount
Work Location: In person