Job Description

Who We Are and What We Do

Worthing Theatres & Museum (WTM) is a unique arts and heritage charity with a large portfolio of distinct venues (Museum & Gallery, Connaught Theatre and Studio, Assembly Hall, Pavilion Theatre and Atrium) all positioned within the heart of Worthing in West Sussex.

Our diverse and ambitious cultural offer includes: theatre, contemporary circus, dance, comedy, music, family theatre, talks, events, film, exhibitions and workshops. We manage a museum collection of national significance (costume, archaeology, fine art, toys) and present a free outdoor festival (Summer of Circus).

Our 2024-25 annual turnover was 5.76 million. Income is generated through ticket sales, fundraising & sponsorship and our wholly owned trading subsidiary (bars, venue hire and retail). WTM also receives an annual service payment from Worthing Borough Council to manage and develop its cultural assets.

WTM offers an inspiring and supportive workplace that promotes unity and diversity, opposing all forms of discrimination, providing an environment where differences and what we have in common are celebrated. We engage with responsible and respectful working practices and empower our team to shape and deliver WTM's key objectives with integrity.

Key information about the role

Salary - 12.41per hour Hours - Casual (weekend and evening availability required) Temporary seasonal till Friday 9th January 2026 Holiday - You will be entitled to a pro rata equivalent of 28 days paid holiday during the holiday year, which includes bank holidays, calculated on the hours you actually work. Closing Date - Sunday 5th October 2025 Interview Date - Wednesday 15th October 2025 Induction Training - Wednesday 22nd October 2025 Afternoon / evening (Applicants must be available) Place of Work - All Worthing Theatre and Museum venues Reports To - Customer Experience Manager Line Manager Responsibility - None

Staff Benefits

WTM offers a range of benefits to its employees including:

Help with the cost of flu jabs Employee Assistance Programme where employees can access various services including counselling and legal advice BenefitHub discount and benefits platform Staff ticket offers on WTM shows, cinema and events and discounts on bars, kiosks and retail

Our Vision, Mission and Values

Vision

Our Vision is a community in which everyone's lives are enriched through vibrant, inspiring, creative arts and heritage.

Mission

Our Mission is to enable everyone to access arts and heritage by:

Reaching out into communities, providing accessible pathways to experience creativity, actively contributing to their wellbeing and happiness. Championing inclusion, supporting the creation and presentation of work that celebrates diversity. Creating aspirational opportunities for young people within the cultural industries. Delivering a year round, rich and diverse programme of cultural activity, creating shared experiences that inspire, challenge, educate and entertain. Developing opportunities and partnerships with artists and companies. Ensuring financial resilience and long term viability whilst providing best value. Promoting positive place making, providing social and economic impact.

Values

In everything we do we will:

Support and enhance the wellbeing of everyone we interact with. Nurture a culture of collaboration, respect and integrity. Listen and respond to our community and the sector. Commit to inclusivity across all aspects of the charity. Promote excellence. Take responsibility for our environmental impact.

Principal Purpose of Job (role summary)

Create a positive and welcoming environment for our customers. Uphold a high level of customer service, ensuring customer feedback is reported to the Duty Manager. Serve customers at bars, kiosks, and retail points quickly and efficiently. Carry out Front Of House duties in a professional and friendly manner displaying high standards of customer care. Assist in audience evacuations in line with procedures and training.
This varied role is part of the Customer Experience team who operate the Bars, kiosks and Front of House for all events

Main Duties, Tasks and Responsibilities

Sales and Bars

Serve customers at bars, kiosks, and retail points quickly and efficiently. Operate tills and handle cash/card transactions accurately. Upsell pre orders and ancillary items such as programmes and ice creams, promoting offers to maximise income. Restock products and maintain clean, attractive service areas. Comply with licensing laws and alcohol service regulations (Challenge 25 etc).

Front of House

Support ticket scanning and ushering as required, providing a welcoming and friendly service. Assist customers with seating, directions, and queries. Monitor audience areas and report any issues to the Duty Manager. Assist in evacuation of the audience as needed, attending regular training sessions and maintaining good knowledge of all emergency procedures. Carry out cleaning duties to ensure a comfortable and safe environment.

General duties of all WTM staff

Deliver excellent customer service at all times. Maintain a safe and welcoming environment. Follow health & safety, food hygiene, and fire evacuation procedures. Undertake any reasonable duties requested by the Duty Manager. Promote and represent WTM positively at all times. Undertake all duties in accordance with WTM policies, in particular those relating to Customer Care and Equal Opportunities. Expected to work at all WTM venues (Assembly Hall, Pavilion, Connaught Theatre and Connaught Studio, and on occasion the Museum) in Worthing Town centre.
The post holder will be required to undertake such other duties as may be required within the grade and competence of the postholder. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.

Please note duties will be set out in this job description but please note that WTM reserves the right to update the job description, from time to time, to reflect changes in, or to, the role. The post holder will be consulted about any proposed changes. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description.

Personal Criteria - What You Bring

Essential Experience, Skills and Knowledge

Demonstrable experience in delivering excellent customer service Accuracy with cash handling and taking payments. Willingness to focus on sales / bar duties as the main responsibility Ability to work collaboratively as part of a team. Ability to remain positive and calm when working under pressure Evening, weekend and bank holiday / seasonal availability An understanding of equity and inclusion and how to apply this in the workplace thinking about both customers and colleagues.

Desirable Experience, Skills and Knowledge

Previous experience in bar, hospitality or retail Front of House theatre, live venue or cinema experience Knowledge of licensing, food hygiene, or first aid An interest in the arts and culture.
Worthing Theatres & Museum is a registered charity and pursues a policy of equal opportunities. Worthing Theatres & Museum values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from all backgrounds and all parts of the community.

All applications are judged on merit.

Please apply on the WTM website here: https://wtm.uk/jobs/

Job Type: Temporary
Contract length: 2 months

Pay: 12.41 per hour

Expected hours: No more than 37 per week

Benefits:

Free flu jabs Health & wellbeing programme
Work Location: In person