Job Description

Under the guidance of our Assistant Food and Beverage Managers, your responsibilities extend beyond routine tasks. You'll be the go-to person for customer enquiries, offering insightful product advice, and efficiently managing transactions at the tills.


Your commitment to excellence will shine as you maintain the pristine cleanliness and presentation of all food and beverage service areas, going above and beyond to clear and clean tables as needed. Elevate the guest experience with every interaction, making each visit memorable and enjoyable.

Key duties will include:

Provide the highest standard of guest service at all times Be knowledgeable about all products sold, advising customers and answering queries Operate tills in line with cash handling procedure Clear and clean tables Ensure all front of house areas are clean and tidy in line with Company hygiene standards Drive sales by replenishment of display/fridges and upselling Record and keep end of day service wastage to a minimum Ensure service work areas are kept in a clean and hygienic condition in line with internal periodic audits Ensure service equipment and utensils are handled, maintained and used correctly

About you

Demonstrable customer service experience is desirable, although not essential. An abundance of enthusiasm and energy, and a passion for delivering a great customer service experience Excellent communication skills with a confident, mature and friendly nature Good team player with excellent interpersonal skills and the ability to work well under pressure Be honest, reliable and committed, and enjoy responsibility and exceeding expectations Flexible to work extra hours / weekends as required

A little about us

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.


With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

Our values

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

Why join the Longleat team?

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.


You will receive a range of attractive benefits that include:

29 days holiday inclusive of bank holidays (applied pro-rata). Unlimited free entry to Longleat for our employees Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata 50% off Annual passes for Friends and Family Discounts on food and beverages and retail merchandise 20% off VIP Experiences, 10% off Accommodation Discretionary bonus scheme Employee Assistant Programme Employer contributory pension scheme Life assurance scheme Perks at work Range of flexible working schemes Great progression opportunities available. Gain an internal endorsement for re-hire of future vacancies

Your contract

This is a fixed-term contract, working variable hours to suit your schedule and fulfil our working rota.


Working hours will vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.

Location:

On Site - Longleat (Warminster, Wiltshire, BA12 7NW)

Sounds great! How do I apply?

If you are interested in this role, please apply online. Interviews will take place on a rolling basis. We reserve the right to close this advertisement early if enough suitable applicants are received.